Data Center Administrative Assistant

Who are we?Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.  A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.  Data Center Administrative AssistantJob SummaryApplies acquired job skills to work on tasks that are semi-routine in nature. Focus is on semi-routine tasks within standard operating procedures. Supports the overall team.What you'll be doing?AdministrationProvides support to Data Center facilities, on semi-routine administrative dutiesFollows standard procedures on answering incoming phone callsReviews and responds to semi-routine work request systems (i.e., dispatch, updates, etc.)Supports customers by coordinating visits and schedules in the data center; assists on semi-routine inquiries and issuesMaintains the conference room and tour schedules while customers are on-siteDirectly coordinates activities with the Equinix Response Center (ERC), as neededKeeps records of activities within the Data Center including circuit inventories, installed power inventories and labor hours expendedMay generate purchase requisitions and coordinate with vendors for delivery and invoicingMay assist with special projectsCustomer SupportCommunicates semi-routine operating Data Center procedures to customers on-site, while building and developing positive customer relationshipsCoordinates semi-routine customer work visits with security and escorts customers and/or vendors, within a reasonable vicinity, as requiredAssists with tracking, following-up, and reporting on semi-routine customer inquiries and issues while customers are on-site; identifies potential trends in customer inquiries and issuesAddresses semi-route work visit tickets in the systemProvides general induction learning tours to new customers to orient them to the siteDirects customers (via direct line) throughout the facilities, as neededOnsite Customer Liaison · Supports the coordination of tasks to the appropriate cross-functional teamsMaintains positive business relationships with local vendors in support of customer's administrative needs; provides information about local vendors to customers upon requestSends customer's Data Center templates by phone, e-mail and/or printoutsMaintains customer care areas/conference rooms for cleanliness and fully stocking amenities as required; may provide backup coverage to cross functional teams to support inventory orderingPartners with teams in the tracking of customer shipments when on-siteUses developing knowledge to discern customer satisfaction related issues and escalates appropriatelyWhat do you need?Technical or Professional diploma2 years + of equivalent work experienceAdvanced level of Office (Excel, Word, PowerPoint, Outlook, Internet tools).Intermediate to Advanced Proficiency in EnglishEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.Equinix is an equal employment opportunity employer.  All qualified applicants will receive consideration for employment without regard of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.