Client Services Lead - Venues

Job Summary:THE JOB As a Client Services Lead - Venues, your primary responsibility will be keeping our ticketing clients happy such that they are ambassadors for Moshtix.Your focus will be that Moshtix Clients remain loyal to our business, and new Clients will be impressed by the personalised, relevant and professional delivery of products and services that will compliment their business and position Moshtix as being a partner that creates rather than extracts value. Enhancing Moshtix’s reputation will always be at the core of your focus. You will ensure each Moshtix Client is using the best tools we have available to drive ticket sales, ancillary revenue, and fan engagement, for the benefit of the Client, the Fan, and Moshtix. You will ensure the processes behind these tools are constantly evolving and drive consistency across the team in their use.You will manage your team to ensure that they are seen as experts in their field and will continuously look to improve their skill set. You will actively mentor your team whilst helping Moshtix retain and attract great operators.WHAT YOU WILL BE DOING Day to day management and mentoring of a specialised team of Client Managers with a view to improving the skill set of staff on an ongoing basis to suit the needs of Moshtix.Manage a small portfolio of strategic clients. You will provide full cycle event planning and execution and oversee the delivery of key events.Manage and evolve key processes related to client success including but not limited to new client onboarding, on-sales, Client Action Plans, post event reporting and engagement.Actively participate and drive assigned key projects that improve our platform and operational success. This includes enthusiastically championing new products and or processes.Work closely with the product team and ensure consistency across new products rolled out to clients. This includes actively championing the use of new products.Ensure that all clients are utilising the best tools and services Moshtix has to offer with a focus on growing ancillary revenue across the business.Provide updates to the GM of Client Services regarding client adoption of Moshtix products and services and provide strategic recommendations to address any gaps in the Moshtix offering. Actively represent client needs and priorities in all internal stakeholder meetings.Work closely with relevant stakeholders within the Moshtix Technology Team to resolve bugs and potential issues for clients.Assist the GM of Client Services on Client Renewals to ensure 100% retention rate on the same or better terms.Make a positive contribution to the culture of Moshtix and look for ways to help us become Australia’s employer of choice in the ticketing industry.WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)6+ years experience in the ticketing, events or entertainment industry.A proven track record in managing processes and driving consistency.  Strong understanding of the value of face to face interactions and excel when playing a key role in building Moshtix’s reputation.Extremely organised self-starter with a proven track record to multi-task in a high pressure environment.Passion for events and a strong understanding of “what happens in the trenches” allowing you to easily relate to staff, promoters, venues and ticket buyers.Ability to manage up (management), across (business divisions, clients, industry peers) and down (staff).Fluent in EnglishStrong written and verbal communications skills.YOU (BEHAVIOURAL SKILLS)  Proactive, driven and highly organised, able to manage to a constantly varying and challenging workloadA calm and controlled approach to working in high-pressure situations with a number of different partiesAnalytical mind and proven problem-solving abilityStrong use of initiative and can think on your feetResponds with flexibility and resilience when faced with multiple demands, shifting priorities, ambiguity or rapid change.Organises time effectively and plans for future needs, maximising the use of available resources.Clearly conveys goals and expectations to others; steps forward to confront difficult issues.Paves the way for change, diminishes fear and persuades others to let go of resistance.Demonstrates ethical behaviours.Adapts own behaviour to take account of others’ expectations.Ticketmaster Core ValuesRock Solid Reliability – I earn the trust of clients, co-workers and fans; I set clear expectations; I deliver high quality work on time and on task; I take the time to do things rightWinning Teamwork – I collaborate with others; I share information openly; I listen and take time to empathise and understand where others are coming from; I show recognition and appreciation for the contributions of othersAct with Integrity – I am proud of the way I represent myself and the company to others; I act with good intentions; I have direct, honest conversations while creating a safe work environment for open dialogue; I represent information and data accurately and completelyBelonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thriveEQUAL OPPORTUNITIESWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.CULTUREWe have a ‘Fan First’ mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the ‘Fan’ you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First.You would have got a first feel of what it is like working at Ticketmaster through our career site and looking at our Ticketmaster Values. Are you ready to start your journey with us? One of your first stops would be our Going Live Session, our own way of welcoming you to Team Ticketmaster.ABOUT TICKETMASTERTicketmaster is the world’s largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centres and theatres, Ticketmaster now processes over 500 million tickets. As part of Live Nation Entertainment, the largest live entertainment company in the world, Ticketmaster is traded on the New York Stock Exchange as NYSE: LYV.Ticketmaster operates in over 30 countries across North America, South America, Europe and Asia Pacific. Overall, the company employs over 6,500 individuals. Ticketmaster was established in Phoenix, Arizona in 1976.#LI-NL1#LI-Hybrid#MOSH