Job Summary:Company: Live Nation (Music) UKDepartment: VIP Nation EuropeLocation: Farringdon, London and onsite working at festivals/tours around the UK and IrelandReports to: Director of Event ManagementWorking Hours: 40 hours per week, with unsociable hours, some weekends, and prolonged time on site during the summerContract Type: Fixed term until end of Sept 2024Role DescriptionWorking within VIP Nation, Live Nation Entertainment’s VIP Experiences business, and reporting to the Head of Event Management you will be responsible for the delivery and some advancement of VIP packages on our UK festivals and domestic tours. The range of experiences we offer is extensive, boutique campsites, guest areas, early entry and meet and greets to name a few.This is an office-based role with some flexible / home working a possibility. Extended periods working away from home will also be required during the contract period. You will need to ensure the customer receives the product(s) advertised in full, on time and within budget, liaise with venues, suppliers, internal stakeholders and on occasion customers. Be prepared to recruit and manage teams of casual staff and suppliers on site as well as using the creative side of your brain for our bespoke activations.What we can offer youLive Nation offers impressive employee benefits including unlimited annual leave. The newly opened Farmiloe Building in Farringdon, London is a beautiful office to work in. Staff can enjoy use of arcade games in the basement games room, onsite gym equipment plus fitness and meditation classes. In addition to this, the office has a fully stocked complimentary coffee bar with barista to serve you your favourite coffee as you walk into the office and offers heavily subsidised lunch options. We hold regular staff events in our atrium stage space including hosting speakers and open mic nights to showcase Live Nation employee talent.Who you areCompetencies / Skills / Knowledge / ExperienceExperience in working at festivals with an understanding of the long hours and unpredictable weatherPrevious experience in managing teamsThe ability to physically mark out from site plansFull driving license is strongly advantageousExperience in using Auto Cad software is a distinct advantageBasic understanding of Health and Safety requirements, including risk assessments and a familiarity with Event Management PlansExcellent verbal and written communication skillsProficiency in Microsoft applications especially Excel, and Word is essential.Experienced in the fulfilment of VIP events, preferably to individual consumers rather than a corporate entity.The candidate should be able to demonstrate writing and delivering briefings to an appropriate standard.Basic knowledge of food hygiene and alcohol licensing regulations would be an advantage.Previous experience in an admin heavy role is desirable.First aid training and or any plant licences is desirable but not essentialExcellent organisational skills and the ability to work on more than one project at a timeStrong interpersonal skills, with the ability to work effectively with customers, venue, suppliers, and stakeholdersBehavioursThe following attributes determine how the role will be carried out and are required to be a successNaturally methodical and detail-orientatedAbility to work accurately and effectively under pressure and to meet deadlinesAbility to work independently with a high level of personal responsibility and initiativeAbility to understand issues and to find solutions/ conflict resolutionAbility to build rapport and a calm and patient approachOutcome orientated and a logical thinkerWhat the role includesPre-Event FulfilmentProject delivery of specific festivals and domestic tours as designated by your line manager and advanced by an Event ManagerAs required you will ensure all goods and services are negotiated booked and confirmed per project with sustainability at the forefront of your thinkingUndertake site visits as neededPrepare and have approved all event site plans using Auto Cad (or similar) softwareUsing Salesforce; create purchase orders to confirm goods, equipment, and staffing On occasion actively source and recruit casual staff for eventsAgree and compile detailed production schedules and timings for letters/emails and itineraries.Co-ordinate logistical arrangements, liaising with relevant parties to ensure travel, equipment, goods and build and break schedules are adhered toCreate any risk assessments, H&S documents and Event Management Plans as requiredSource and deliver any creative elements associated with the projectMonitor sales and adjust accordinglyWork closely and communicate regularly with our finance team so they are aware of all costs and changes prior to settlement.Monitor and agree staffing levels as per the project.Compile and distribute briefing packs.Event Fulfilment This will include managing casual staff and contractors to ensure the build or tour requirements go to plan. On occasion the will be under the supervision of the advancing manager.When it doesn’t, you are onsite to adapt as situations arise that are outside of your controlAt festivals you will be marking the site out as per your plansMonitor all services, contractors and infrastructure to make sure goods are provided within set budgets and to agreed service levels.Comply with LN agreed policies and procedures including Health & Safety policies, to ensure that all appointed agents comply with all relevant legislation.Ensure all event-day staff training and briefing is carried out.Deal with any event day customer issues that local Event Managers or Reps are unable to resolve.Post event, liaise with the rest of the team, reporting on customer feedback/complaints and opportunities for improvements.Equal OpportunitiesWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.The CompanyLive Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.comAPPLICATION DEADLINE: Wednesday 13th March. We reserve the right to close applications at any time so encourage early application.
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