Senior Product Manager/Business Analyst (Contract)

Who We Are: SmithRx is a rapidly growing, venture-backed Health-Tech company.  Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.  With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country. We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values: Integrity:  Do the right thing. Especially when it’s hard. Courage:  Embrace the challenge. Together:  Build bridges and lift up your colleagues. Job Summary SmithRx is developing the next-generation modern pharmacy benefits management (PBM) platform that will change how companies administer and manage pharmacy benefits. Our unified technology platform provides real-time actionable insights that drives cost savings, powers clinical services and results in a brillant customer experience. A unified technology platform exists nowhere in the pharmacy benefit ecosystem to programmatically solve widespread deficiencies. The result is a PBM delivering unmatched service quality and operational efficiency that exceeds all industry standards. One value prop for SmithRx is building products for our Customer Success to scale by leveraging workflow automation. We are seeking an experienced Senior Business Analyst with  great product instinct and strong background in Salesforce to join our dynamic team to deliver on this value prop and delight our Customer Success and customers. The ideal candidate will be responsible for analyzing business processes, gathering requirements, and leveraging their expertise in Salesforce to optimize and enhance our Customer Success workflows to deliver seamless and timely member and broker services. The Senior Business Analyst will collaborate with cross-functional teams to ensure the successful implementation of Salesforce solutions that align with the organization's strategic goals. This is a 6-month contract with potential to extend based on business need. What you will do:  Here are the things you will be doing for the products you will own: Requirements Gathering: Collaborate with stakeholders to understand business objectives and processes. Conduct thorough analysis to gather and document detailed business requirements. Salesforce Expertise: Serve as a subject matter expert on Salesforce capabilities and best practices. Provide recommendations on how to leverage Salesforce to meet business needs. Solution Design: Lead and facilitate discussions with relevant subject matter experts to drive effective solutions in Salesforce to address business requirements. Collaborate with technical teams and Salesforce Admin & Eng  to ensure solutions align with overall architecture and design principles. Planning and Execution: Deliver quarterly, monthly and sprint planning  Drive execution and status to deliver the plan and measure the impact Communicate planning, execution, impact status and risks.  Develop and maintain reports and dashboards to provide insights into business performance User Training and Support: Conduct user training sessions to ensure effective utilization of Salesforce features. Facilitate ongoing support to end-users and address any issues or concerns. Data Management: Call out the requirements needed to support data migration and integration activities within Salesforce. Work with the Salesforce Admins to ensure data accuracy, consistency, and integrity within the system for projects on which the BA is contributing. Collaboration and Communication: Work closely with cross-functional teams, including Customer Success, Product, Tech, sales, marketing, and IT, to foster collaboration and ensure alignment with business objectives. Communicate effectively with stakeholders at all levels, including presenting findings and recommendations to leadership. Continuous Improvement: Stay current with Salesforce updates and industry best practices. Identify opportunities for process improvement and propose enhancements to existing Salesforce implementations. What you will bring to SmithRx: Bachelor's degree in Business, Information Technology, or a related field. Minimum of 8 years of experience as a Product Manager/Business Analyst with focus on Salesforce systems. Experience working with product engineering teams to help facilitate business solutions Understanding of Salesforce object structure and Salesforce low-code solutions such as Flows and lightning enabled instances Salesforce Administrator or Advanced Administrator or Salesforce Service Cloud  certification preferred. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to work independently and collaboratively in a team environment. Familiarity with Agile methodologies. Experience with third-party integrations such as Conga, DocuSign, popular call center tools.