Our CompanyChanging the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! The Opportunity To join Adobe's Customer Experience Team, to coordinate and manage the essential operational activities of our Support organization to ensure we are efficient and productive.What you'll Do Design and drive strategy for Global Customer ExperienceDrive Operational planning for Customer Experience ensuring alignment with DME Field and Adobe strategies. This includes working with teams across Adobe to prioritize based on business outcomes.Ensure Adobe Customer Experience using best practices / market proven techniques globally to drive innovation and raise the bar.Plan, coordinate and drive strategic and operational quarterly/monthly meetings, with all actions driven to resolution.Design and drive objectives and key results to ensure operational excellence.Own and drive budget and headcount tracking for Support Operations globally.Implement / manage any organizational wide operational initiatives or programs.Manage Customer Experience program portfolio and team of program managers.What you need to succeed Advanced Degree or 10 + years in a Support Operational roleStrong Leadership and Management skillsExcellent written and verbal communication abilitiesProven interpersonal skills.Insight on current trends in Support / Call CentersA drive to succeed.Ability to tell stories in presentations from E Suite to larger Call Center population.Ability to lead discussions, create alignment, and keep a focus on the end goal.Strong time managementOur compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $115,800 -- $226,700 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.
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