Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.Job Description:Job Title: Principal PS ConsultantLocation: Chennai/Hyderabad/BangaloreExperience / Job Requirements A degree in computer science, IT, or the equivalent;9-15 years experience working in Genesys cloud contact center IVR/Routing development environmentResponsibilities:In this role, the primary responsibilities will include (but are not limited to):As an individual contributor, responsible for client interaction for requirement gatherings, making High and low-level design documents and developing IVR, Routing, Chat, Email, and Outbound applications in Genesys ArchitectResponsible for developing API integration code, and Integrating Genesys cloud with Amazon. Lex, Salesforce, SSO, MS TeamsWrite technical documentation such as architecture diagrams, and rework instructions.Provide timely progress reports on the project deliverables to the appropriate Project Managers/Managers and senior members of technical staff.Take part in all phases of the projects as an SMEAct as mentor to the team members and assist them in training and code reviewTechnical / Functional Requirements:Should have 9+ years’ experience in IVR/Routing/Chat/Email/Outbound development in Genesys Architect preferably in Genesys Cloud environment. Hands-on experience with Genesys products and solutionsHands-on experience in developing API integration code, and Integrating Genesys cloud with Amazon. Lex, Salesforce, SSO, MS TeamsIP Telephony & Hardware experience in Genesys Cloud Edge, Audiocodes, Gateways, IP Telephones (Polycom, Cisco, etc.)Expert in preparation of technical documentation & familiar with Microsoft VisioKnowledge of Scrum & Experience in Agile deliveryWorking knowledge of Java/J2EE & JavascriptKnowledge of networking like SIP, TCP/IP, LAN/WAN…Knowledge and experience with cloud-based IVR implementationKnowledge of any defect tracking systems preferably with JIRAExperience in any Cloud based development/implementation environmentsExcellent customer-facing skills and ability to do customer demosAbility to have a flexible work schedule and work during US hours (EST) to accommodate effective communications with stakeholdersPersonal / Professional Competencies:Must have demonstrable experience working with external customers and software product implementation in a contact center environment;Able to multi-task and work under pressure in a real-time environment;Able to manage priorities and competing demands, escalating at appropriate times;Superior “can-do” problem-solving skills with analytical ability to quickly understand the "big picture”;Able to work independently and with excellent follow-through on tasks;Excellent written and verbal communication skills;Works cooperatively and proactively in group situations;Gathers and analyses information creatively and skillfully;Desire to be a thought leader in a rapidly growing organization, providing not only ideas but real, workable solutions that others can take and use to drive company growth.If a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
View Original Job Posting