Engineering Manager

Job Summary:                                                           Job: Engineering Manager - SoftwareLocation: Remote                     CULTURE We’re fans who help fans everywhere get into the live events they love.  A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else), we’re enriching lives one amazing experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.We have a ‘Fan First’ mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the ‘Fan’ you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First.THE TEAMImagine millions of fans discovering events and selecting the best ticket options from an interactive seat map.  As a member of the Checkout team, you'll help convert intent to purchase in a secure, efficient and consistent manner.THE JOB Our goal is to inspire fans to attend their favourite events by removing friction at every corner of the discovery and purchase process. We are looking for an exceptional engineer & leader who has experience building highly scalable services, has the ability to lead projects, and collaborate with many teams across the globe. If you have an entrepreneurial spirit, know how to deliver, are deeply technical and highly innovative, and are looking for leadership opportunities, we want to talk to you.Behind the scenes you'll use the AWS serverless stack (lambdas and step functions) to securely orchestrate purchase steps including ticket reservation, delivery, ticket insurance, parking, and method of payment.  On the front end you'll build responsive UI/UX to abstract away the complexities and keep fan excitement levels high. Your work will directly affect products used by millions every day and will have a material impact on our business.WHAT YOU WILL BE DOING Collaborate with product and engineering peers in defining software engineering strategy and technical roadmap.Lead staffing efforts across several teams – onshore vs. offshore as well as full-time vs. contract.Address relevant personnel matters such as allocation and performance evaluation.Monitor and support skill and career development for direct reports.Unite technical leaders in the definition of processes and best practices.Serve as an advocate for technical initiatives in the product roadmap planning process.Periodically provide valuable individual coding contributions to expedite initiatives.Support on-call needs through direct contribution or escalation / rotation management.Our job descriptions evolve with our business need and priorities. In addition to the description above, your role may include additional projects and team support as needed.TECHNICAL SKILLS/COMPETENCIESBachelor’s degree in Computer Science or related field, with 8+ years of development experience in JAVA/J2EE ecosystem2+ years in an engineering management roleWork experience in AWSStrong experience working in a team and as an individualExperience leading/mentoring other software engineers; leading design reviews and architecture discussions.high-volume applications/systems experiencePrevious work with Agile and Lean practices preferredKafka streaming CI/CD and TerraformPassion for learning, collaborating and buildingHighly, skilled, curious motivated engineer, who wants to be involved in, scaling, securing and driving multiple projects based on client expectations.BEHAVIORAL SKILLS/COMPETENCIES  Innovation matters—we embrace creativity and taking risksTeam environment—we help each other succeedVibrant energy fueling progress—think hackathons and devjamsDevOps—you build it, you ship it, you run itWork-life balance—we develop software at a sustainable rateOpen Source development modelQuality and scalability through automationLIFE AT TICKETMASTERWe are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.Our work is guided by our values:Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a teamIntegrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we representBelonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thriveBENEFITS & PERKSOur motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)YOURSELF: Paid time off policy including holidays, sick time, and day off for your birthday, free concert ticketsWEALTH: 401(k) program with company match, Stock Program ReimbursementFAMILY: New parent programs & support including caregiver leave and infertility supportCAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainingsOTHERS: Volunteer time off, crowdfunding networkEQUAL EMPLOYMENT OPPORTUNITYWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medicalcare leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.HIRING PRACTICES The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.#LI-Remote