Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.About the TeamThe Technical Account Management (TAM) team is renowned for delivering an exceptional, proactive, and personalized support experience for customers The Technical Account Management (TAM) team is renowned for delivering an outstanding, proactive, and personalized support experience for customers demanding a more sophisticated level of engagement. As a key pillar in our customer support structure, TAMs are not only the primary point of contact for our customers but also their champion within Workday and across various internal teams. They ensure alignment of business objectives and goals and are instrumental in improving system reliability and availability. By identifying and capitalizing on opportunities, they play a crucial role in enabling customers to optimize their operations through Workday’s solutions.About the RoleAs the Director of Technical Account Management (TAM) at Workday Support, you will be a transformative leader, spearheading the transformation of customer engagement and support. We are seeking a forward-thinking, ambitious professional with a profound technical insight and a strategic mentality. This role is for a leader who can anticipate future trends in customer relations and technical advancements, translating these insights into actionable strategies that propel both customer success and TAM growth. Your responsibilities will include managing both internal and external stakeholder communications, engaging with C-level executives, and leading cross-functional teams to ensure customer success and satisfaction.You WillNurture deep, strategic partnerships with Workday’s key accounts, focusing on long-term success and mutual growth.Lead with a vision and set standards for excellence in customer engagement and technical account management.Act as a bridge between Operations, Professional Services, Development, Product Management, and Customers, ensuring seamless integration and alignment of goals and visions.Develop a solid understanding of Workday’s Architecture, applying it not just operationally but also as a strategic asset in customer engagements.Proactively identify and address potential challenges in customer events and production activities with innovative and future-focused solutions.Engage with Senior Leadership and C-Level executives, not just resolving immediate issues but also framing discussions around future opportunities and strategic initiatives.Lead escalated situations with a focus on strategic outcomes, using your expertise and network to drive decisions that benefit both the customer and Workday.Analyze customer case trends to inform strategic planning and drive continuous innovation in service delivery.Facilitate high-level roundtables and steering committee meetings, fostering strategic partnerships and collaborative decision-making with key stakeholders.Initiate and lead new programs, spearheading continuous improvement initiatives for our production customers.Be willing to travel occasionally (up to 25%) and participate in our 24x7 support program.About YouBasic Qualifications15+ years of experience in roles that demand critical thinking and leadership in product support, customer success, account management or consulting with a complex enterprise software solutionA distinguished track record of over 10 years in senior management roles, driving customer success in environments like Workday, Oracle, SAP, PeopleSoft, and similar platforms.Other QualificationsExperience implementing strategic initiatives supporting HR, payroll, time tracking, recruiting, and financial systems preferredConsistent record of handling complex issues strategically and effectively guide teams towards resolutions.Exceptional leadership skills with experience in engaging and influencing high-level stakeholders, including C-Level executives.A history of delivering outstanding customer service.Superior communication skills, capable of not only leading meetings and webinars but also inspiring and sharing a vision.The ability to foresee and navigate high-stress situations, aligning them with long-term strategic goals.Advanced planning and organizational capabilities, with a strong emphasis on project management.Proficient in analytical thinking, problem-solving, and multitasking, with a strive to turn challenges into opportunities.Workday Pay Transparency StatementThe annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.Primary Location: USA.UT.Salt Lake City Primary Location Base Pay Range: $164,600 USD - $246,800 USD Additional US Location(s) Base Pay Range: $156,300 USD - $279,600 USDOur Approach to Flexible Work With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
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