Loan Administration Audit Senior Specialist

About the Company Valon’s mission is to empower every homeowner. We believe the journey of home ownership starts when you get your keys, but lasts far beyond. We’re creating a world where home ownership comes with ease, security, and financial know-how. Our growing team of engineers, operators, product enthusiasts, and experienced servicing professionals are leveraging technology to fundamentally improve the homeownership experience. Through mortgage servicing—the process of paying off one’s mortgage—Valon is taking the first step in transforming the industry one homeowner, and lender, at a time. Loan Administration at Valon The Loan Administration team at Valon powers our operations and ensures we continue to run smoothly. We onboard loans, handle insurance, process payments, and offer a first-class experience to Valon's homeowners from behind the scenes.  About the Role The Loan Administration Audit Senior Specialist will be responsible for collecting, analyzing, and verifying information required for all internal and external audits. This person will respond to audit findings by reviewing manuals, policies, reports, financial statements, and other written materials, as well as interviewing other organization members when required. Responsibilities Collect required documentation and reports for all audits and exams. Organize necessary documents for audits and exams. Write and update servicing SOPs—with general supervision. Review and analyze Valon processes, documentation, and data to identify gaps in the effectiveness of our audit and exam coordination. Regularly review Loan Administration operational processes and adherence to company policy and procedures. Gather and review data in various areas of Loan Administration, with a focus on quality assurance. Review loan-level system data and file documentation to ensure compliance with federal, state, and investor guidelines. Monitor quality findings and their resolutions with vendor and internal teams. Review customer interactions for adherence to company policy and procedures. Review customer complaints, disputes, and inquiries. Build relationships with internal business partners as well as external agencies. Ideal Background 1+ years of mortgage servicing experience Minimum Qualifications Six months of mortgage servicing experience. High school diploma or equivalent. Familiarity with mortgage servicing documents, such as property insurance declarations, MERS, and disbursements. Ability to work independently or as part of a team. Location Onsite Benefits   Compensation: Competitive salary and a 401(k) plan—with a 4% annual match! Hours: No weekends or late nights required! Generous amount of paid time off: 17 days of paid time off, 5 additional paid sick days, and 11 paid company holidays! Health & well-being: We’ll invest in your physical and mental well-being with comprehensive, low-cost medical, dental, & vision benefits, and an EAP for additional support! Food & meals: In-office snacks and drinks (and Bagel Fridays)! Grow together: We set new employees up for success with our company-wide New Hire Orientation! Other learning and development opportunities include quarterly possibilities for promotion and annual performance reviews. Baby bonding time: Birthing and non-birthing parents receive 12 weeks of FULLY PAID time off to focus on their new addition(s)! Throughout the interview process, please remember that emails will only be from valon.com emails. We won't ever be asking for any personally identifiable information during the interview process itself. Please reach out to talent@valon.com if you have any requests to verify the authenticity of an outreach.   Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.