HR Associate/Generalist

ABOUT RETOOL: Nearly every company in the world runs on custom software: Gartner estimates that up to 50% of all code is written for internal use. This is the operational software for refunding orders, underwriting loans, onboarding employees, analyzing transactions, and providing customer support. But most companies don’t have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows.  At Retool, we’re on a mission to bring good software to everyone. We’re building  a new type of development platform that combines the benefits of traditional software development with a drag-and-drop UI editor and AI, making it dramatically faster to build internal tools. We believe that the future of software development lies in abstracting away the tedious and repetitive tasks developers waste time on, while creating reusable components that act as a force multiplier for future developers and projects. The result is not just productivity, but good software by default. And that’s a mission worth striving for.  Today, our customers span from small startups building their first operational tools to Fortune 500 companies building mission-critical apps for thousands of users across their business. Interested in joining us? Let us know!  WHY WE’RE LOOKING FOR YOU:  We are looking for a bright, professional, flexible, and energetic team player who can work independently, shows initiative, and is attentive to details. The ideal candidate is able to set priorities, has great communication skills, remains calm under pressure and possesses extremely strong organizational skills.  The People Operations Associate will come with a background and interest in human resources administration and will take pride in working for Retool. He/she/they will provide a wide range of administrative support functions to the team such as the implementation of UK/EMEA workplace policies and procedures, processes, and relevant documents while working the US People and Workplace function to ensure a streamlined and consistent global Retool people experience. To provide efficient and effective HR support across the business, throughout the employee lifecycle from onboarding to leaving, whilst promoting a strong employee value proposition and maintaining a positive employer brand image. The Associate will work very closely with the US People, Workplace team, and our Finance team. They will also have regular contact with our third-party vendors for Workplace. A People Experience first mindset is essential. WHAT YOU'LL DO: Responsible for coordinating, managing, and executing various People and Workplace function tasks, responsibilities, and projects guided by global department objectives and priorities. Provides comprehensive administrative support for the People function including benefits, recruitment, onboarding, liaison payroll, and employee lifecycle management. Facilitates smooth onboarding and offboarding processes for all employees in the UK and EMEA Assists in managing employee relations issues and initiatives as needed. Ensures high levels of client service and satisfaction in all People and Workplace  matters. Handles general HR housekeeping tasks effectively to maintain organisational compliance and efficiency. Acts as a key liaison between employees and People and Workplace leadership to address inquiries and concerns promptly and professionally Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution Manage employee and manager expectations; negotiate solutions to complex problems with both the employee population and third-party partners THE SKILLSET YOU'LL BRING: 3-5 years experience within HR in the UK Strong written and verbal communication skills Previous experience in a customer-facing  role Ability to take on open-ended problems in unstructured environments Ability to operate and be creative autonomously  Strong follow through and proactive communication and cross functional partnerships For candidates based in the London, the annual base salary range is listed below. This salary range may be inclusive of several career levels at Retool and will be narrowed during the interview process based on a number of factors such as (but not limited to), scope and responsibilities, the candidate’s experience and qualifications, and location.  Additional compensation in the form(s) of equity, and/or commission/bonuses are dependent on the position offered. Retool provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans. London pay range £42,500 — £68,900 GBP Retool offers generous benefits to all employees and hybrid work location. For more information, please visit the benefits and perks section of our careers page! Retool is currently set up to employ all roles in the US and specific roles in the UK. To find roles that can be employed in the UK, please refer to our careers page and review the indicated locations.