About Opendoor
Founded in 2014, Opendoor’s mission is to empower everyone with the freedom to move. We believe the traditional real estate process is broken and our goal is simple: build a digital, end-to-end customer experience that makes buying and selling a home simple, certain and fast. We have assembled a dedicated team with diverse backgrounds to support more than 100,000 homes bought and sold with us and the customers who have selected Opendoor as a trusted partner in handling one of their largest financial transactions. But the work is far from over as we continue to grow in new markets. Transforming the real estate industry takes tenacity and dedication. It takes problem solvers and builders. It takes a tight knit community of teammates doing the best work of their lives, pushing one another to transform a complicated process into a simple one. So where do you fit in? Whether you’re passionate about real estate, people, numbers, words, code, or strategy -- we have a place for you. Real estate is broken. Come help us fix it.
About the Team
We are a “startup within a startup”, a small, cross-functional team working on one of Opendoor’s next plays. We believe that “what got us here won’t get us there”, and we need to constantly innovate to fully realize our mission of empowering everyone with the freedom to move.
We’re looking to grow our customer experience team on Opendoor Exclusives. You’ll work closely with our customers as they engage with the product, and also with our Product team to make sure we’re meeting our customers’ needs.
Role Responsibilities:
Explain multiple buying products to customers, including options for purchasing seller-owned inventory, Opendoor-owned Exclusive inventory, and Opendoor-owned publicly listed inventory
Ask engaging questions so that we’re able to learn about the customers “jobs to be done” and ensure we are building products that solve a real need
Coordinate with internal seller experience partner team to help buyers tour and place offers on marketplace homes
Curate and deliver customer feedback to cross-functional teams, helping to brainstorm ways we can evolve the product to better meet customer needs and pain points
Hours may shift with business needs; must have flexibility to work weekends (expect ~50% of weekend days, subject to change)
Skills Needed:
Strong communication skills, both written and verbal. You are both professional and friendly and put customers at ease
Organized and a strong project manager - you never let the ball drop no matter how many tasks you are working on
A passion for helping customers and deep empathy
You enjoy constant change & innovation and thrives in an environment where processes are being developed as we go
Bonus Points if:
You have experience working with cross functional teams, including product and engineering, to surface insights and work through challenges
You’ve demonstrated success working on new products and building things that have never existed before
Location:
Hybrid roles require role responsibilities to be performed in the office for a portion of the week, with an option to work remotely. Candidates must be based within a 50-mile commuting distance of the specified office location: Phoenix, Arizona
Compensation:
Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $27.31 - $48.46 hourly. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific hourly range for the job location during the hiring process. We also offer a comprehensive package of benefits including paid time off, 12 paid holidays per year, medical/dental/vision insurance, basic life insurance, and 401(k) to eligible employees.
LinkedIn Hashtags:
#LI-Hybrid #LI-BS1
View Original Job Posting