Customer Success Advisor

Job Requisition ID #24WD76456Position OverviewAutodesk is looking for a Customer Success Advisor who is focused on mitigating and reducing risk in customer engagements. Autodesk depends on our team to ensure customers are using their Autodesk software and deriving the maximum value from their Autodesk investment.Our customer success mission is to create customer loyalty and growth through irresistible customer experiences.Reporting to the Manager of Customer Success, you will work within an actions framework that ensures customers are adopting and finding value with their Autodesk investment. You will use customer feedback, cases, and usage insights to work with customers, sales, and partners in enablement and success planning. You will advocate for our customers and provide impactful insights to sales, product, and service owners across Autodesk.You will jump into a priority area for the business on a visible team that creates and measures impact. You'll solve intriguing challenges in a dynamic, collaborative workplace full of smart, engaged people.This position is remote but may require onsite workdays or business travel.ResponsibilitiesPartner with sales teams, the reseller partner ecosystem, technical support, client services, and others to share the value/definitions of actions with account teamAssist at-risk customers by prioritizing actions based on identified riskReviews cases within customer accounts and works with internal teams to get to resolution, escalation, etc.Engage all levels and personas within customer organizations, including contract management, IT administration, operations, and executive leadershipMine for expansion opportunities and work with the sales team to pursue the expansion opportunityRespond promptly to customer inquiries using email, chat, or phone while understanding where to escalate when neededAdvise customers and partners on available learning resources and promote the self-service toolsWork in Salesforce.com to document all activity and maintain customer dataGenerate and analyze regular and ad hoc reports for management, sales representatives, or channel partnersMinimum QualificationsAt least 4 years of work experience on a customer success, professional inside-sales, technical sales, or renewals teamPrevious experience or knowledge the manufacturing industryUnderstanding of customer success principles, approaches and considerationsExperience with Salesforce or another CRM SoftwareThe Ideal CandidateIs an accountable professional who leads risk based engagementsHas previous experience in software (SaaS) sales, customer success, or contract renewalsIs collaborative and consultativeCan quantitatively solve problems and guide solutions with a focus on best practicesIs enthusiastic and creative with the ability to gain our partner's trustIs seeking a great company culture with career advancement opportunities#LI-CL2Learn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers. When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!BenefitsFrom health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/Salary transparencySalary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $59,400 and $102,520. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, we also have a significant emphasis on annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Equal Employment Opportunity At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.Diversity & BelongingWe take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belongingAre you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).