Senior Service Designer

Job Requisition ID #24WD76259Position Overview We are looking for a Senior Service Designer with a focus on Journey Management, reporting to the Senior Service Design Manager within the Digital Experience & Customer Empowerment (DXC) organization. Our team ensures delivery of a seamless experience across the full customer life cycle. You will do both building the journey management practice and project work. In your practice building work, you will lead workstreams designed to mature the practice. You will refine and implement our journey governance, metrics, collaboration, and decision frameworks. Your projects will enable you to lead by example. You will map quantitative and qualitative data to journeys (customer/ employee/ partner) and use the resulting insights to make improvement recommendations.We are implementing Journey Management as a modern way of collaboration to deliver experiences for our customers, partners, and employees, and you will help scale that practice. Throughout your work, you will lead rapid change by running experiments, gathering feedback, and iterating collaboratively. In this visible role, you’ll interact with senior leadership, internal and external teams.The position is for a hybrid workplace model in San Francisco/ Bay Area, Atlanta, Montreal, Toronto.Responsibilities Practice:Document existing collaboration processes, conduct improvement workshopsCollaborate with diverse team members to keep information on the platform up-to-dateDevelop/ update training materials, conduct training, coachImprove on established processes and taxonomiesDevelop workflow documents driving adoption and governanceGuide planning and coordination cadencesManage practice improvementsProject Work:Document and manage Journey Maps and BlueprintsMap persona-based journeys by identifying important touchpoints and moments that matter, how those touchpoints are connected, and how people experience the AutodeskMap insights and metrics to journeys to aid data-driven decision-makingCoordinate with roadmaps (product, GTM)Conduct regular collaboration sessionsMinimum Qualifications5+ years in Service Design, Digital Product Management, CX Management, Business Process Analyst, or related in an enterprise setting3+ year of experience managing Customer Journey Maps and Service Blueprint portfoliosExperience translating data into actionable insights & solutionsExperience driving change with large project teamsExperience with Journey Management Platforms (TheyDo, Smaply, similar)Systems thinking and change management experienceStrong working knowledge in the young-and-quickly-growing practice of Journey Management for Experience DesignA customer/partner-first mindsetExperience building new practicesA background/ strong interest in project/ program managementWorking knowledge in enterprise design processes/ user centered design/ design thinkingA sense of pragmatism with a desire to make change happenExperience working in enterprise settingsPreference for degree or certification in related field**When applying, you must include your resume and portfolio with password**Learn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers. When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!BenefitsFrom health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/Salary transparencySalary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $106,500 and $183,700. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, we also have a significant emphasis on annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Equal Employment Opportunity At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.Diversity & BelongingWe take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belongingAre you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).