Senior Account Executive

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.  We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.Senior Account Executive – MelbourneThe Senior Account Executive is the catalyst behind Genesys’ success as an organization. As a consultative sales professional, the Account Executive is responsible for driving revenue growth and bringing in net new business from prospects and current customers. Account Executives help solve the business needs of prospects and customers by aligning those needs and objectives with Genesys solution(s).Account Executives own all opportunities and customers and are responsible for coordinating resources and managing the sales campaign across the entire opportunity pipeline.A key requirement of this role is working with new customers and existing customers using a value based selling approach. This will require consultive engagement with our customers to identify and quantify opportunities for business improvement leveraging Genesys extensive suite of AI powered solutions. This is an important strategic focus for the company.What You’ll Do: The primary responsibilities for this role include (but are not limited to).Manage and close Genesys sales opportunities through forecasting, account resource allocation, account strategy, and planning.Support sales through calls and/or web-based presentations to manage product positioning and strategies.Increase pipeline through demand generation and targeted campaigns to the new logo accounts.Learn and maintain in-depth knowledge of Genesys Enterprise products and technologies, competitors, and industry trends.Articulate Genesys enterprise-based solutions to align with client’s requirements.Develop and maintain competitive knowledge on industries and products to leverage in the sales cycle.Understand our customers strategies and help them drive their business using our unique solutions.Adhoc duties as required by Management.Regular collaboration with a cross functional team.Consultative engagement with our customers.You’ve been there and done this…Proven experience communicating, negotiating, and closing with executives, stakeholders and key influencers.Proven experience understanding customer needs and being able to articulate solutions.5+ years of sales experience (Cloud or SaaS based software sales preferred).Proven ability to lead complex sales cycle, with a track record of successful revenue attainment.BS or BA degree or equivalent work-related work experience.Aggressive, strong organisational skills and a self-starter.Travels to customer and business meeting sites as required.A demonstrated track record of meeting commercial sales targets.Please note that Genesys will not accept resumes from agencies at this time.To be eligible to apply for this role you must have work rights in Australia.#LI-JM1#LI-HybridIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.