Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.Job Responsibilities :Responsibilities:Assist in troubleshooting and resolving customer issues related to Razer product and software.Work closely with the software development & QA team to provide a timely solution to customer issues.Use JQL or SQL & PowerBI for data analysis & data reporting to provide overview of trending issues to internal stakeholders.Learning Objectives:Gain hands-on experience in providing product support in a fast-paced tech environment.Gain hands-on experience in collaborating with cross-functional business units.Learn about the SDLC and how it applies to gaming hardware and software.Develop & apply skills in JQL or SQL and learn how to use these tools for data analysis and reporting.Understand the gaming industry and Razer’s role as a leading brand.Pre-Requisites :Diploma or bachelor's in Software Engineering or Information Technology or a related field.Knowledge of the Software Development Life Cycle (SDLC).Experience with JQL or SQL.Familiarity with Razer software and Razer peripherals.Passion for gaming and understanding of the gaming community.Excellent communication and problem-solving skills.Ability to work in a team and adapt to a dynamic work environment.Detail-oriented and ability to identify & articulate trends.The ability to communicate in Mandarin is preferred as you will be required to look at issues reported in Mandarin. Able to commit for 6 months for optimal learning exposureAre you game?
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