Regional Account Operations Manager

Regional Account Operations ManagerDescription -What a Regional Account Operations Manager does at HP:As Account Operation Manager (AOM), you will be responsible to oversee the account operation end to end, you will be aligned to selected high focus End User accounts across Australia and New Zealand. The vertical coverage will include Global outbound, Corporate, Retail and Public sector. Your focus on strategic initiatives, eCommerce adoption, process improvement and experience in relationship management, will be key in driving a positive Customer experience.Manages the operational business relationship of large accounts, often with global/regional reach; serves on account team, providing operational perspectives.Plans and leads business analyses and provides recommendations to sales teams and business units.Acts as a point of escalation and collaborates with other functions to drive resolution of operational issues of high complexity, in support of the customer/partner requirements.Prepares and runs operational performance reviews (QBR) with the customer and drives improvement plans.Consults and advises on operational matters of high complexity to internal clients up to the Director level.Proactively communicates operational process changes to customers/partners and internal clients; drives the implementation phase. Contributes to business- or function-wide solutions that impact multiple business units and/or countries.Typically partner up and colloborate with internal clients up to the Director level.Strong impact on team performance by actively sharing knowledge, proposing ideas and contributing to team development.Assist and promote digital buying experience both internal and external clients.Individuals who do well in this role at HP, usually possess:Bachelor’s degree or equivalent experienceTypically 4-6 years of related experience, preferably in supply chain, customer service, procurement or financial management.Typically 1-2 years of experience supporting global/regional accounts or large, complex domestic accounts.Strong in Analytical and Problem SolvingStrong business acumen and experience in Ecommerce Storefront or DaaS will be a bonus.Developing Leadership, negotiation and influence skills.In-depth understanding of core company businesses and the revenue cycle.Advanced knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint.Demonstrated project management, problem solving, and analytical skills.Proven ability to collaborate and network with other groups and functions to reach business objectives, in support of the customer/partner requirements.Proven ability to establish and maintain strong relationships with external customers/partners up to the Director level.Ability to identify and implement customer-specific process improvementsExceptional organisational skills, ability to work to deadlines and attention to detailExperience in coordinating teams to achieve project and growth outcomesSustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.Job -Sales OperationsSchedule -Full timeShift -No Shift premium (Malaysia)Travel -Relocation -EEO Tagline - HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.