Customer Kickstart Projects ManagerDescription -Digital Delivery Operations (DDO) is one of the fastest growing teams within the Managed Services organization. Our mandate is to manage E2E delivery operations for HP's contractual services business, focusing on contractual servicing offerings for enterprise Tier 1 accounts in the commercial domain, as well as internal HP employees.Job specifics/responsibilities:Management of new kickstart pilot projects for MCS customers (2-3 months each)Customer engagement to position new kickstart project opportunitiesManagement of kickstart project deliverables to ensure successful completionCustomer kickstart project closure presentationsSupport costing for new MCS opportunities and POCsSupport pre-sales communication with customers, to explain MCS monitoring process & delivery modelKey deliverables/accountabilities:Kickstart projects completed within budget and schedule agreed with customerKickstart projects presenter to customerKickstart projects leading to signed HP MCS service contracts (conversion rate)Working relationships:InternalExecutive management sponsors and stakeholdersHP IT management and operational contactsRegional PursuitSales / Pre-salesPS GBU teamsCS delivery global teamsCS delivery regional teamsPoly delivery teamsExternalCommercial MCS customersExternal delivery partners / suppliersEducation (degree) and professional experience required:Bachelor/MasterExperience in virtual team environmentOther requirements:Fluent EnglishOther foreign languages knowledge would be an assetPersonal skills and qualities:Very strong customer communication & influencingVery strong organizational skillsAbility to introduce structure in complex environmentsPositive can-do attitude, innovative thinkingCustomer centric approachReady to work in global environmentKey business & technical skills :Program Management expertise & certifications (PgMP, LSS)Practical Service Delivery Management expertise, with focus on Poly servicesCommercial PC business acumen and Poly hardware knowledgeFinancial management & modelling experienceSOAR process knowledge & custom deals costingAccount Transition Mgmt / DRA experience & knowledgeService mgmt (ITIL) expertise and ITSM tools knowledgeJob -ServicesSchedule -Full timeShift -No shift premium (Costa Rica)Travel -Relocation -EEO Tagline - HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.
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