Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.About the TeamJoin the Delivery Operations team at Workday, where we ensure the success of our customer’s deployments by supporting Workday’s global services ecosystem. We specialize in the Launch Reservation Process and Workday’s Delivery Assurance (DA) and Delivery Review & Assessment methodologies. We’re growing our team in Costa Rica and are looking for a Costa Rica-based colleague to be a part of our resourceful group. This is a great opportunity to develop your career at Workday as you learn about Workday deployments and become a go-to expert on Workday’s Launch Reservation process as well as the DA & DRA methodologies.Información sobre el equipo:Únase al equipo de operaciones de entrega de Workday, donde garantizamos el éxito de las implementaciones de nuestros clientes dando soporte al ecosistema de servicios globales de Workday. Estamos especializados en el proceso Launch Reservation y en las metodologías Delivery Assurance (DA) y Delivery Review & Assessment de Workday. Estamos ampliando nuestro equipo en Costa Rica y buscamos a un/a colega residente en Costa Rica para que forme parte de nuestro ingenioso grupo. Esta es una gran oportunidad para desarrollar su carrera en Workday ya que a la vez que aprenda sobre las implementaciones se convertirá en un experto en el proceso Launch Reservation de Workday, así como en las metodologías DA y DRA.About the RolePlease apply with an English version of your CV. Thank you.As a part of the Launch Reservation Process our Services Operations Analyst will collaborate with multiple teams throughout the sales prospect lifecycle, including Workday Account Executives, Services Executives, Resource Managers, Delivery Directors and Sales Leadership.As it relates to DA & DRA, this person will work to support the DA and DRA Managers, Engagement / Project Managers, and Consultants within Workday’s Global Professional Services Ecosystem to ensure the successful execution of the DA activities for our customers’ deployments. Our new colleague will contribute in various areas, including the coordination of the Launch Reservation Process, execution of DA & DRA quality reviews, general operations and process improvement initiatives, and reporting and analytics: Launch Reservation ProcessAct as the main point of contact for the Launch Reservation Process•Coordinate with the Sales and Services organizations to ensure reservations are accounted for and properly processed•Maintain and support reports and dashboards for all reservations•Continually evaluate the process, reports, and dashboards for ways to improve and automateDelivery Assurance and Delivery Review & AssessmentReview Checkpoints as part of the DA & DRA processes for various Workday Product Areas. This involves reviewing content to ensure completeness and accuracy to enable the project to proceed and ultimately ensure the success of our deploymentsSupport the Global Professional Services Organization with all incoming inquiries regarding the DA & DRA programs and reviewsIdentify opportunities for business process improvements and make recommendations as appropriateIf you’re looking to build your career at Workday and make connections across the services ecosystem, this isn’t an opportunity to miss!Postúlate con una versión en inglés de tu CV. Gracias.Información sobre la función:Como parte del proceso de Launch Reservation, nuestro analista de operaciones de servicios colaborará con varios equipos a lo largo del ciclo de vida de la prospección de ventas, incluidos los ejecutivos de cuentas de Workday, los ejecutivos de servicios, los gestores de recursos, los directores de entrega y los líderes de ventas.En lo que respecta a DA y DRA, esta persona trabajará para apoyar a los gestores de DA y DRA, gestores de proyectos y consultores dentro del ecosistema global de servicios profesionales de Workday para garantizar la ejecución satisfactoria de las actividades de DA para las implantaciones de nuestros clientes.Nuestro nuevo colega contribuirá a varias áreas, incluida la coordinación del Proceso de Reserva de Lanzamiento, la ejecución de revisiones de calidad de DA y DRA, operaciones generales e iniciativas de mejora de procesos, e informes y análisis:Proceso de Launch ReservationActuar como principal punto de contacto para el proceso de Launch Reservation.Coordinarse con las organizaciones de Ventas y Servicios para garantizar que las reservas se contabilizan y procesan adecuadamente.Mantenimiento y soporte de informes y cuadros de mando para todas las reservasEvaluar continuamente el proceso, los informes y los cuadros de mando para encontrar formas de mejorar y automatizar.Garantía de entrega y revisión y evaluación de la entregaRevisión de los puntos de control como parte de los procesos DA y DRA para diversas áreas de productos de Workday. Se trata de revisar el contenido para garantizar que está completo y es preciso para que el proyecto siga adelante y, en última instancia, garantizar el éxito de nuestras implantaciones.Apoyar a la Organización Global de Servicios Profesionales con todas las consultas entrantes relacionadas con los programas y revisiones de DA y DRA.Identificar oportunidades de mejora de los procesos empresariales y formular las recomendaciones oportunas.About YouBasic QualificationsUndergraduate degree or equivalent experience.•Passion for internal and external customer service and excellence driving high quality in the finished product; attention to detail is critical to success1 - 2 years' experience in analyzing data, reports and dashboards and a willingness to “dive into” systems and formulate new ideas on how to better support stakeholders1 - 2 Years' experience in spreadsheet programs (ex. Excel, Google Sheets, Smartsheet). Expertise in Excel VBA a plus•Ability to work independently and to work effectively with multi-disciplined teams using a combination of business and technical skillsOther QualificationsAccomplished in process improvement, defining technical requirements, project administration, and operations•Excellent organization, time management, presentation, process documentation, problem solving, and communication skills•Proficient in G Suite, Excel, Word, and PowerPointQué esperamos de ustedCualificaciones básicasTítulo universitario o experiencia equivalente.1 ó 2 años de experiencia en el análisis de datos, informes y cuadros de mando, y disposición para "sumergirse" en los sistemas y formular nuevas ideas sobre cómo prestar un mejor apoyo a las partes interesadas.1 - 2 Años de experiencia en programas de hojas de cálculo (Excel, Google Sheets, Smartsheet). Se valorarán los conocimientos de Excel VBAOtras cualificacionesPasión por el servicio al cliente interno y externo y por la excelencia impulsando una alta calidad en el producto final; la atención al detalle es fundamental para el éxito.Capacidad para trabajar de forma independiente y colaborar eficazmente con equipos multidisciplinares utilizando una combinación de conocimientos empresariales y técnicos.Experiencia en mejora de procesos, definición de requisitos técnicos, administración de proyectos y operaciones.Excelentes dotes de organización, gestión del tiempo, presentación, documentación de procesos, resolución de problemas y comunicación.Dominio de G Suite, Excel, Word y PowerPointOur Approach to Flexible Work With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
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