Business Operations Manager

About the Company Valon’s mission is to empower every homeowner. We believe the journey of home ownership starts when you get your keys, but lasts far beyond. We’re creating a world where home ownership comes with ease, security, and financial know-how. Our growing team of engineers, operators, product enthusiasts, and experienced servicing professionals are leveraging technology to fundamentally improve the homeownership experience. Through mortgage servicing—the process of paying off one’s mortgage—Valon is taking the first step in transforming the industry one homeowner, and lender, at a time. Business Operations at Valon The Business Operations Department streamlines the day-to-day management and strategic planning of the business, operations, and finances. They work closely with cross-functional teams like Product, Engineering, and the Servicing teams to drive efficiency and scale our business. As a member of this team, you will use your analytical skills to drive operational excellence across our business and fulfill Valon’s mission of creating a great user experience for homeowners. About the Role We’re looking for a driven and detail-oriented BizOps Manager who is passionate about building from the ground up and can operate in a fast-paced, rapidly evolving environment. The right candidate can both prioritize for the business strategically and also roll up their sleeves and get into the weeds. This role requires someone who can forge their own path without clear guidance, tackle complex problems, own processes end to end, and work cross-functionally. Responsibilities Take 0 to 1 ownership of a new business area within the Insurance vertical: carrier partnerships and building our agent of record business  Leverage in-depth knowledge of our homeowner base to make strategic decisions regarding insurance partnerships Engage with and pitch to players within the insurance space, including carriers, brokers, etc. Research business and compliance requirements for new processes and product offerings within a highly regulated industry Partner cross-functionally to design and run marketing experiments and test homeowner incentives Build operational processes for your Product Area’s operations team in collaboration with Product, Engineering, Legal and Compliance Ensure that processes scale gracefully as the company scales  Drive process and product maturity to continuously improve operational efficiency and excellence as well as the homeowner experience Ideal Background 5+ years experience working in product management, strategic operations, or business operations roles, preferably at a start-up Ability to operate independently and truly own business results for their area Strong problem-solving skills and the ability to drive complex projects to completion Strong project management skills with an ability to prioritize, communicate progress, and deliver results across multiple workstreams Extremely self-motivated and results-oriented — is organized, proactive in finding solutions, and has a strong drive to complete projects Excellent communication and collaboration skills with the ability to work cross-functionally and at all levels of the organization High sense of urgency and bias for action  Excel and Google Sheets skills required Benefits Base Compensation Band: $160,000-$185,000 Medical, dental, and vision insurance plans Flexible sick days and vacation days Monthly lunch stipends (groceries qualify!) Commuter benefits MacBook, custom accessories, ergonomic equipment Support for H1B, TN, and E-3 Visa change of employer transfers This Base Compensation pay range applies to our New York City located staff and may differ according to location.  New York Base Compensation Pay Range $160,000 — $185,000 USD Throughout the interview process, please remember that emails will only be from valon.com emails. We won't ever be asking for any personally identifiable information during the interview process itself. Please reach out to talent@valon.com if you have any requests to verify the authenticity of an outreach.   Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.