Reseller Operations Shared Services Specialist - 11 month contract

Summary Posted: Feb 29, 2024 Weekly Hours: 5 Role Number: 200538225 An exciting opportunity has arisen within the EMEIA Reseller Operations Shared Services Team for an order management specialist. This role is suitable for individuals who thrive in a fast paced, dynamic and evolving environment and who have strong analytical and problem-solving skills. The ideal candidate should be passionate about systems and process improvements. Key Qualifications Key Qualifications Ability to influence internal teams to improve processes by effectively representing the voice of the customer Strong attention to detail Ability to work to deadlines Strong interpersonal skills A practical and positive approach to problem solving and process improvement Independent, self-reliant, tenacious, self-starter Flexibility, adaptability and proven ability to work under pressure Proficient in excel Order management experience and a knowledge of SAP is preferable Description Description Manage the order-to-shipping process, while meeting internal SLAs and KPIs Delivery issue prevention and resolution Query handling and prevention Collaborate with planning teams to ensure earliest possible fulfilment for orders Lead and support continuous improvement initiatives. SOX and audit controls Education & Experience Education & Experience A post-graduate qualification would be an advantage Additional Requirements Additional Requirements