Job Requisition ID #24WD76179We are seeking a highly motivated and experienced individual to join our team as a Business System Analyst. In this role, you will be responsible for supporting the day-to-day operations of the Enterprise Data team and collaborate with Engineering team and L1 team to support day-to-day operations. Additionally, you will collaborate with stakeholders, product management, and engineering teams to solve issues and contribute to solutions.Responsibilities:Provide second-level technical support for Enterprise Data Management systems and processes.Troubleshoot and resolve issues related to data pipelines, ETL processes, and data warehousing systems.Collaborate with stakeholders to understand reporting requirements and translate them into actionable reports in Power BI.Collaborate with L1 support and engineering teams to investigate and resolve complex technical problems.Monitor system performance and identify areas for optimization and improvement.Document support procedures, troubleshooting steps, and resolution techniques.Participate in on-call rotation to provide 24/7 support coverage for critical systems.Maintain a strong understanding of the Enterprise Data and related systems to provide accurate and timely support.Contribute to the development of automation tools and scripts to streamline support processes.Stay up to date on the latest Power BI features and best practices, incorporating them into reporting solutions.Stay up to date with industry trends and best practices to identify opportunities for improvement.Qualifications:Bachelor's degree in a relevant field or equivalent work experience.Proven experience in Data operations or a similar role.Excellent communication and interpersonal skills to effectively collaborate with stakeholders and cross-functional teams.Analytical mindset with the ability to identify and solve complex problems.Strong organizational skills with the ability to prioritize and manage multiple tasks simultaneously.Ability to adapt to a fast-paced and dynamic work environment.AWS Experience:Proficiency in deploying, configuring, and managing AWS services.Knowledge of AWS best practices for security, scalability, and reliability.Experience with AWS CLI, SDKs, and management consoles for resource provisioning and automation.Understanding of AWS networking, security groups, IAM roles, and VPC setup.Ability to optimize costs and performance by selecting appropriate AWS services and configurations.Monitoring Tools (Catchpoint, Grafana):Proficiency in setting up and configuring monitoring tools like Catchpoint and Grafana.Experience in defining and implementing monitoring strategies for infrastructure, applications, and services.Skill in creating custom dashboards, alerts, and reports to track performance metrics and identify issues.Knowledge of configuring synthetic and real user monitoring (RUM) for comprehensive performance monitoring.Ability to troubleshoot and resolve issues identified through monitoring tools efficiently.Dashboarding Experience (PowerBI or Looker):Proficiency in creating interactive dashboards using PowerBI or Looker.Experience in data visualization and storytelling to convey insights effectively.Skill in connecting to various data sources, transforming data, and creating meaningful visualizations.Knowledge of designing dashboards tailored to different user requirements and personas.Ability to integrate data from multiple sources to provide a comprehensive view of performance metrics and KPIs.Troubleshooting:Strong problem-solving skills and analytical mindset for troubleshooting issues.Experience in root cause analysis (RCA) to identify underlying issues and implement corrective actions.Ability to perform systematic troubleshooting across different layers of the technology stack (network, application, database, etc.).Skill in using debugging tools, logs, and monitoring metrics to diagnose and resolve issues promptly.Knowledge of common troubleshooting methodologies and best practices for incident management and resolution.#LI-KS2Learn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!Salary transparencySalary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.Diversity & BelongingWe take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belongingAre you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).
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