Let's tomorrow, together.At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.Sound like the right fit? Your tomorrow looks bright at Ubiquity.Your Role:Job ResponsibilitiesAct as a point of escalation for Systems Specialist and must be able to provide direction on how to assess & resolve issues and concerns.Virtualization Design, Deploy, Install, Configure & Management support experience Technically sound with hands on experience in maintaining, assessing and troubleshooting systems infrastructure components.Research and recommend systems engineering solutions.Accountable to recommend and implement corrective and automation solutions to ensure quick and accurate service delivery and team’s scalability.Ensure that server hardware and software systems are capable of handling current utilization and projected growthContribute to the evolving design and architecture of reliable and scalable infrastructure.Identify system weaknesses and propose/implement improvements.Design new solutions and maintain or enhance existing Infrastructure to meet the needs of clients and implement solution on the Servers.Write all related documentation / update data in online tools (Changes, Validation docs, systems proposals/recommendation, etc).Work with vendors to design solutions based on business requirements, implementing agreed solutions and preparing documentation for handing over to Tier-2 Systems IT Operations.Proactively Identify and analyze the issues that may hamper the performance of the system and to work closely with the team to resolve issues.Skills and Qualifications:Advance knowledge of Systems Hardware and Enterprise Level Systems infrastructure, different hardware architecture, roadmap, and implementationKnowledge of datacenter operations, network technologies and industry standards and audit requirementsAdvanced experience in Linux, Microsoft Active Directory and OSX.Thorough understanding of operating systems Linux (preferably CentOs) and OSX.Experience in handling docker, RoundCube, ESET, AWS, AWS Workspace, Rocketchat, Ansible, OpenDNS - Cisco Umbrella, Confluence, etcExperience in performing maintenance tasks on AWS, MS SQL and Java/Tomcat systemsKnowledge of Windows Server 2008r2 with strong skills in GPOs and Active Directory.Knowledge of industry standard network monitoring tools as Nagios, Icinga, Cacti, Grafana, Influx, logstash, Kibana, etc…Knowledge of PCI standards and requirements.Experience with VMWare VSphere/ESXi.Knowledge of scripting languages as Bash, etc.Love automation and try to use it as much as possible, preferably with Ansible.Experience with layer 1-3 network knowledge, preferably Vlans and Basic Routing is a huge plus.Experience in Network function virtualization.Strong problem solving and logic skills required.Willing to be working on graveyard shift.You have excellent people skills at all levels.Strong English communication skills.Familiarity with ticketing system, preferably Freshservice.What we do.Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation.Come as U are, because U Matter at Ubiquity.We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone can contribute their ideas and feels free to be their most authentic self.
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