Our CompanyChanging the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! Responsibilities•Adobe Inbound Sales Manager is accountable to drive & generate revenue for business unitworking on inbound sales inquiries on phone calls.•Manage & maintain SLAs like AHT, login hours, attendance, daily call target, etc•Achieve Weekly, Monthly & Quarterly targets for conversion rate and revenue.•Generate incremental revenue from the existing client by selling additional productsand services•Manages existing customer relationship & provides appropriate support. Provide excellentcustomer experience, which is the key to get repeat business•Prepare and present tailored presentations/proposals to clients based on theirobjectives.•Develop strong, strategic relationships with customers to identify and leverage on thecustomers' business goals, growth strategies and profit drivers to deliver the appropriateAdobe value proposition/sales solution strategy.Product Knowledge•Should be well versed with Adobe solution/products that he/she will be responsible toposition or sell.•Proactively take time out periodically to update/appraise on the new Adobe Solutionsoffering.•Maintain up-to-date knowledge of the competitive positioning of assigned Adobesolutions in the marketplace.Pipeline Management•Ensuring daily/week updates of pipeline & provide forecast to the sales leadership teamon an ongoing basis.•Participate in weekly/bi-weekly forecast review meetings with all the stakeholders toreview the progress towards revenue and growth goals.Requirements•An ideal candidate should be "passionate" about inside sales as a profession & a believer in the ideology that inside sales is the present & future of sales.•Should have experience between 2-6 years of Sales/Insidesales/ Tele-sales/ Account management role/Up-selling in customerservice.•Should have good oratory & presentation skills.•Should multitask and comfortable switching between phone and chat to address customer queries.•The candidate should be tech savvy & familiar with some of the basic IT industry concepts.•Should have proven track record of selling to customer’s end to end.•Should possess sound understanding of the sales cycle / Inside Sales model and consultative selling approach.•A professional who is self-motivated to constantly interact with customers on the phone & address complex problems and connects with multiple internal teams•A strategic thinker with exceptional communication, negotiationand interpersonal skills with capacity to create an autonomous sales win strategy.•Highly motivated and collaborative team player.•Should be willing work in all Geo's.Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.
View Original Job Posting