Director of Creative Operations

SummaryThe Director of Creative Operations will be responsible for setting the vision and strategy for the creative operations function for the organization, ensuring the smooth and efficient execution of creative initiatives and projects that align with our overall business objectives. This role will work closely with the Senior Director of Creative and Brand Management and other department heads by establishing and implementing an ecosystem of resources, processes, tools, and metrics that support our current and future state. In this role, you will be instrumental in developing a culture that values operational excellence, data-driven decisions, and continuous improvements to ensure the consistency and quality of the Workiva brand at every touchpoint. This role exemplifies the ability to connect the dots across multiple channels, bringing together the information and resources needed to maintain clear and streamlined communication allowing for work to get done quickly, efficiently, and effectively.  What You’ll DoWorkflow Optimization, Collaboration, and Communication:Govern and support the operational needs, requirements, and requests of the creative teams to drive efficient and excellent content creationIdentify best practices and implement standards to ensure consistency across the creative organization and improve the impact of their effortsCreate, optimize, and share process documentation across teams with the ability to pivot due to changing workflow demands, ensuring milestones and deadlines are met and desired outcomes are achievedWork with Creative, Content, and Digital Leadership and Marketing Operations to ensure processes run efficiently and can scaleIdentify process gaps, make recommendations, and manage significant process improvement initiatives from start to completionScale global impact strategies by implementing guidelines, creating shareable toolkits and templates, and fostering strong relationships within the global teamProject Management, Budgeting, and Cost Control:Drive effective knowledge sharing and ways of working across multiple stakeholders, teams, and agencies to support event-related initiatives such as our user conference or commercial kickoffsEstablish and govern an outsourcing strategy for our agency/vendor partners, including evaluations, selection, engagement, scoping, oversight, management, and performance reviewsEffectively manage daily projects and the workload of the Creative team through adept delegation and prioritization, which involves adjusting assignments, resourcing, and deadlines as necessaryCoordinate with Marketing team leads to align priorities, assign resources, and meet deadlinesCoordinate and facilitate team meetingsMonitor and champion creative consistency across all channels Oversee and coordinate creative production and expedite creative output and continuityWork closely with and report to the Senior Director of Creative on project flow and provide updates on any obstacles Oversee and manage day-to-day operations of asset management, translations, and available resources In conjunction with Procurement, establish statements of work (SOWs) and align budgetsResource Allocation and Agency Management:Responsible for allocating resources, such as personnel, equipment, and software, to various projectsDevelop and monitor an efficient outsourcing plan, identifying when to engage agency supportManage agency relationships and ensure they function as an extension of the teamPerformance Tracking and Reporting: Develop Key Performance Indicators (KPIs) and metrics with department leadership and guide the organization toward achieving targetsDevelop and implement long-term creative strategies to improve the efficiency and effectiveness of campaigns and our design system  Gather, analyze, and report data to provide brand performance analysis, success measurements, and optimization opportunitiesCollaborate with Creative, Production, Demand Generation, Marketing Operations, and other teams to develop tools and processes that support data management, reporting, and development of actionable insights.Establish a consistent internal communication strategy to ensure regular updates for teams and leadership.What You’ll NeedMinimum Qualifications:Experience10+ years of marketing experience, with an emphasis on creative operations and project managementEducation:Bachelor's DegreePreferred Qualifications:Minimum 5 years of direct people management experience preferred, including supervisor experience of managers SaaS company experience preferredExperience building processes for brand design, content creation, presentations, photos, and videos.Proven success in defining, launching, and governing scalable solutions that support Creative and Production operations.Ability to make informed decisions based on data analysis and drive motions to support performance metric efforts.A strong understanding of creative processes, design principles, and industry trends, and the ability to speak the technical design languageExperience using Agile frameworks within Creative and Marketing teams preferredKnowledge of graphic design, copywriting, video production, and other creative disciplinesAbility to influence and guide cross-functional teams to drive tasks and projects to completion.Highly proactive with a keen ability to collaborate with multiple stakeholdersEmbrace ambiguity, enjoy problem-solving, identify necessary actions, and follow through accordingly.Familiarity with project management technologies, and experience with Monday.com a plus.Familiarity with Adobe Creative Suite and Figma is a plusAbility to thrive in a fast-paced and ever-developing environmentStrong attention to detail Executive-level communication and people skillsFinancial and business acumenExceptional team-building skills, and an inspiring voice for creative bravery  Travel30%Working Conditions & Physical RequirementsReliable internet access for any period working remotely, not in a Workiva office#LI-REMOTEHow You’ll Be Rewarded:Salary range in the US: $147,000.00 - $250,000.00A discretionary bonus typically paid annuallyRestricted Stock Units granted at time of hire401(k) match and comprehensive employee benefits packageThe salary range represents the low and high end of the salary range for this job in the US. Minimums and maximums may vary based on location. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and other relevant factors.Where You’ll WorkOur values drive how we work and who we hire. You will see these values ingrained in how we support our customers, work with team members, build our products and in the work environment we’ve created.We believe our people are our greatest asset, and our unique culture gives employees the opportunity to make an impact everyday. We give our employees the freedom and resources they need—backed by our culture of collaboration and diverse thought—to continue innovating and breaking new ground. We hire talented people with a wide range of skills and experiences who are eager to tackle some of today’s most challenging problems.At Workiva, you’ll enjoy: Fantastic Benefits: With coverage starting day one, choose from competitive health, dental, and vision plans on the largest physician networks available.Casual Dress: Workiva has a casual work environment, most people wear jeans to the office.Involvement: Ability to participate in Business Employee Resource Groups (Black, Hispanic, Asian, Women, Rainbow (LGBTQIA+), Veterans, Disabilities), Volunteering, Company wide celebrations, and moreWork-life Balance: We have competitive PTO, VTO and Parental Leave. We encourage employees to spend time enjoying life outside of work. Learn more about life at Workiva: https://www.linkedin.com/company/workiva/Learn more about benefits: https://www.workiva.com/careers/benefits Workiva is an Equal Employment Opportunity and Affirmative Action Employer.  We believe that great minds think differently.  We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation.  Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression genetic information, marital status, citizenship status or any other protected characteristic.  We strongly encourage and welcome people from historically marginalized groups to apply.Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email talentacquisition@workiva.com. Workiva supports employees in working where they work best - either from an office or remotely from any location within their country of employment.#LI-HS2