Customer Engineer

Customer EngineerDescription -Applies developed knowledge of the job skills, company policies and procedures to complete a wide variety of difficult assignments/tasks. Thorough understanding of the general/technical aspects of the job. Works on assignments that are moderately complex in nature and require ordinary problem resolution and independent judgment. Works under limited supervision and normally receives no instruction on routine work and general instructions given for new assignments.Responsibilities: Interact with Customer to ensure Customer satisfaction following established procedures.Perform installations, reinstallations, maintenance, and repairs on Customer equipment.Configure system hardware, software and network components.Deliver standard services.Provide advanced product support for volume products.Provide break-fix reactive support and installation for low-end/mid- end and high-end products .Education and Experience Required: Minimum Diploma/ Associate Degree (technical field) equivalent with 1-2 years of working experience in related fields, or Degree holder with less than 1 year relevant working experience.Knowledge and Skills: Relevant product/company knowledge.Basic and complex troubleshooting skills.Basic analytical and communications skills.Proficient in professional oral, written and telephone communication skills.Fundamental presentation skills.Ability to gather relevant information systematically and to solve problems, anticipate needs, develop and propose solutions and gain agreement.Ability to build and maintain ongoing relationships with customers, peers and support partners.Ability to effectively interact and communicate with people at all levels.Perform reporting and administrative functions. Manage time effectively.Assist the customer with ongoing product training on device features and best practices during routine preventative maintenance or break/fix engagements.Job -ServicesSchedule -Full timeShift -No shift premium (Australia)Travel -Not SpecifiedRelocation -NoEEO Tagline - HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.