Customer Advocacy Senior Specialist

Who are we?Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.  A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.  Customer Advocacy Senior SpecialistJob SummaryWe are looking for a proactive and collaborative communications professional to join our Global Customer Advocacy team. This individual will combine an understanding of technology and a passion for storytelling to help manage and grow our customer advocacy program in N. America. They will engage directly with customers through programmatic outreach and relationship management to help grow and operationalize a top-tier advocacy program which puts the customer at the center, while supporting business and revenue growth.ResponsibilitiesRecruit and manage high-touch reference relationships with strategic customersBuild and maintain in-depth customer profiles and contacts using Smartsheets and ReferenceViewLead reference request fulfillment and track reference activity and outcomesCollaborate cross-functionally and cross-regionally to drive opportunities for promotion and broad-based leverage of customer success assetsSecure customers to participate in joint storytelling with the mediaBe a trusted advisor to the Customer and Revenue organization (CRO), including sales, marketing and customer experience and support them on how/when to use referencesDevelop strategies for coordinated customer reference engagement plans that showcase customer success via a variety of deliverables, including written, video, quotes, business and technical case studies and slide-wareDevelop customer story content and run end-to-end content creation process with in-house and external agencies, including translation and localization needsIncrease program adoption and transparencyProduce monthly/quarterly reporting and regular communications to collaboratorsChampion long-term, mutually helpful customer relationshipsAbility to understand and articulate the value of the program to a variety of internal and external audiencesQualifications5+ years experience in sales, marketing, communications or related fields, preferably in the B2B industryAn intellectually curious and hard-working learner who is self-motivated to understand the “What” and “Why” and delights in connecting new dots.Thrives in a fast-paced, highly matrixed environment, showcasing calm adaptability and a positive acceptance of change as needed.Excellent English verbal and written skillsSuperb presentations and client-facing skills, particularly at the CXO levelStrong project and program management skillsCreative and highly adaptable to changing environmentsGood analytical skillsTech-savvy and quick learner (i.e. Microsoft Office, Smartsheets, Salesforce, CRM tools)Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.