Job Summary:Who are we?Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 30,000 shows and 95+ festivals annually for nearly 4,000 artists in over 40 countries. For additional information, visit www.livenationentertainment.com.Venue Nation, a division of Live Nation Entertainment, offers exceptional amphitheater, theater, and club venues nationwide. Our venues provide several genres of live music, from Rock, Hip Hop, Country, Rock en Español, Blues, Jazz, Reggae and Pop.Who are you?Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! The Role:Learn all day-to-day responsibilities of the Operations Department and act as direct support to the Operations Manager. Ultimately be entrusted with acting as MOD on events when designated by General Manager & Operations Manager. The goal is to prepare you to be an Operations Manager and to have you grow with LN.This role will require you to be onsite 2 hours before doors and approximately one hour after show end. It is to include one 6 hour office day per week on Wednesday 11am-5pm.Responsibilities:I. Ensure Optimal Guest ExperienceFoster positive guest relations/guest experiences in a manner that portrays an energetic, sympathetic image of the venueMaintain all LNE Standards, guidelines, policies and procedures as outlined in the Handbook and training materialsProactively and creatively solve when patrons present issues and concernsModel taking care of the guest first, anticipating problems, keeping the venue clean and safeII. Recruitment, Training and Development of team members for Guest Services and Internal SecurityActively participate in recruitment strategy and effortsLearn compliance expectations and procedures with LNE Workplace Standards to maintain a working environment that is free of discrimination and harassmentLearn about conflict resolution in a positive, effective mannerUse ESS / TMSS to schedule events and team membersAssist with training staffBecome a Chexology expert and develop a training/troubleshooting guide for NOS staffIII. Operating the EventsWork alongside Operations Manager during EventDo pre-event checks to verify venue is safe for operationWork with security, production, and beverage teams to ensure the room is ready for DoorsAct as backup lead for tour VIP and M&GsDevelop new staff for nightly Supervisor rollMaintain open communication policyProvides overall leadership and support for all music hall, retail, upsell and security teamsSupervise event based Guest Service and Internal Security supervisors, ensure tasks & checklist are completed and filedEnsure monthly down time checklists are being completed by Guest Service and Security teamsAssist night of show staff prior to pre-shift meeting to ensure everyone is show readyIV. Event Reporting / FinancialsPre-Shift sheetsStaff position/radio distribution sheetsProduction Meeting spreadsheetEnsure incident reports and ejection logs are completed and filed accuratelyLearn on how to plan for staffing and all operational needs within budget guidelinesWork with Operations Manager on creating and sending monthly vendor requirementsV. Assist with Maintaining Phyiscial Property Assist Operations Manager with physical facility to ensure proper maintenance and repairMaintains shared annual inspections and facilities maintenance sheetsMaintain active vendor listMaintain organization of Security Office, loft, and mezz storage closet VI. Enhance Revenue / Control CostsLearn about monthly and annual budgets, in conjunction with GM and Operations ManagerWork with Operations Manager to ensure that all cost centers including but not limited to controllable expenses, labor and vendor agreements are overseen and within budgetary guidelinesVII. Learn Larger Business AspectsLearn the differences between event typesUnderstand how maintain positive talent relationshipsAcquire a well-rounded knowledge of food and beverage operationsThink creatively to produce new possibilities in all areasMaintain objective viewpointListen empathetically to Management & Hourly team membersMaintain personal integrity by abiding by and supporting the company’s values and priciniplesVIII. Required Meeting AttendanceWeekly Production MeetingsWeekly Special Event MeetingsQualifications:3-5 years high volume experience in fine dining/restaurant/club operations/promotions/programmingGuest relations, customer serviceMicrosoft Word, Excel and PowerPoint proficiencyBasic AccountingHigh School Diploma requiredPhysical Demands/Working Environment:Working environment is fast-paced, loud and stressfulPosition requires extended periods of prolonged standing and working on your feetMust be able to lift or move up to 25 lbs using proper lifting techniques
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