Account Manager, Online

Mural, the leading visual work platform for the enterprise, makes teamwork feel like less work. Our intuitive visual workspace enables teams to easily work together and collaborate better using proven design-thinking techniques. Built for enterprise teams, Mural meets the most stringent of IT and regulatory requirements. Industry leaders — including IBM, ‌Microsoft, SAP, and Abercrombie & Fitch — choose Mural to help their teams accelerate innovation and problem solving at scale. Whether your team is fully remote, distributed, in the office, or still figuring it out, Mural brings teams across the enterprise together to do the work that matters most.   YOUR MISSION We are seeking a proactive and organized individual to join our team as an Account Manager for our Online customer base. As an AM, Online at Mural, your primary responsibility will be to be the point of contact for our current and new customers who transact with us online. Your main objective is to hunt into a book of business made up of online customers to expand the footprint inside their organization and ultimately grow the net dollar retention of your assigned book of business. WHAT YOU'LL DO Prospecting: Identify and research potential upsell opportunities within an online customer base.  Outreach: Initiate contact with prospects through email, phone calls, networking events, and other channels to establish rapport and create sales opportunities. Consultative Selling: Understand the unique needs of each prospect and tailor our offerings to meet their specific requirements. Act as a trusted advisor by providing insights and recommendations on collaboration strategies. Relationship Building: Cultivate strong relationships with key decision-makers and stakeholders within target organizations. Maintain regular communication to nurture leads and move them through the sales pipeline. Pipeline Management: Manage and update prospect and client information in our system of record. Monitor the sales pipeline, track progress against targets, and prioritize activities to achieve sales quotas. WHAT YOU'LL BRING 2-3 years of proven experience in a customer-facing role, such as sales development, account development, or account executive Ownership mindset Excellent communication and interpersonal skills, with the ability to build rapport and establish relationships with customers Strong organizational and time management skills, with the ability to prioritize tasks effectively Self-motivated and results-oriented, with a track record of meeting or exceeding targets Collaborative mindset, with the ability to work within a team-oriented environment Familiarity with Salesforce, Zoominfo, and Linkedin Sales Navigator Knowledge of visual collaboration software or related technologies is a plus For roles based in New York City, California, Colorado, and Washington, the base salary for this role ranges from $106,900 - $133,600 (OTE) + equity + benefits. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation. Equal Opportunity  We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.