Sales Enablement Program Manager

About Us Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge. At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact. Learn more at  diligent.com . Position Overview: The Sales Enablement Program Manager role requires an individual with a passion for helping the commercial org (Sales, Sales Development, Customer Success, and Solution Engineers) be more effective and efficient in their interactions with customers and prospective buyers. This is an ideal opportunity for a creative coach or high-performing sales rep experienced with designing and delivering highly effective programs that focus on improving sales effectiveness, sales productivity, training, and overall sales results. When people take the leap and move to a new company, it can be scary. Being a part of the team that delivers a special onboarding experience, where our new team members realize they made a great decision joining Diligent, means a lot to you. Our objective is clear, get our new hires sailing over the high bar set for them as fast as possible, and raising it a few inches on their way over. Creating engaging and effective enablement assets that elevate our audience, ensuring a strong foundation of knowledge. You also have great ideas on ways that our teams can have fun and while taking tools into their every day that will make them better, faster and stronger. Did I mention faster? Because we need to make sure that our teams are always learning. Learning is not a one off thing, but you knew that already.  Key Responsibilities Oversee day-to-day execution of enablement programs, including programmatic design, content curation, delivery, and ongoing optimization Track key success metrics and key performance indicators (KPIs) specific to enablement efforts to show return on investment (ROI) and overall impact Partner with the commercial leadership team in identifying and prioritizing reps requests across learning, content and pipeline optimization Implement, maintain, and provide training on sales enablement tools Proactively improve upon existing sales processes or tools in collaboration with other departments (marketing, revenue operations, etc.) Using instructional design develop, build and maintain training content, including messaging, product, technical and skills training OR partner with internal resources to do so with a focus on any localization or regionalization requirements. Execute, deliver and measure effectiveness of trainings in region including, messaging, product, technical and skills training or partner with internal subject matter experts to do so. Define and maintain workflows around key episodic events to the field and map interconnection points with other departments (e.g., sales ops, product, marketing) identifying gaps, interdependencies or overlaps. Regionally assist with developing, maintaining, and facilitating content as well as coach sellers to improve sales effectiveness and performance based on metrics and reporting. Assist with developing and providing frameworks aligned with sales methodology/sales process to be followed on development of assets for marketing campaigns/market moments. Assist with tracking and measuring the effectiveness of content. Partner with marketing to align on overall sales communication strategy to deliver key messages to the field. Provides regular updates to key stakeholders. Collaborates with Sales Enablement, Sales Leadership, Sales, Marketing, Product Management and other relevant internal partners to create and showcase the skills, tools, products, and features/functionality that should be represented in all e-learning and other training materials; updates information and ensures that materials are produced and revised as soon as possible and are constantly kept current. Seeks regular input from Sales Enablement Leader and team on program priorities. Makes recommendations for additional instructional programs; initiates suggestions for improvements, expansions, elimination, etc. of training materials/content. Helps with the scheduling, coordination, logistics, communications and tracking for all aspects of e-learning training approach. This includes virtual training sessions as well as webinars and other forms of e-learning. Measures and reports on the effectiveness of enablement investments and the programs conducted. Ensures enablement programs are understood and well-received by target constituents. Participates in special projects and performs other duties as/when needed. Required Experience/Skills  3-5 years of relevant professional experience in a sales, sales enablement, or sales or adult training role Knowledge of MEDDICC, Command of Message and Challenger principles preferred Instructional design experience preferred Hands-on experience with CRM and sales enablement tools Bachelor’s degree or equivalent 2+ years of Sales Enablement experience, or related experience. Past sales experience, a plus. Experience and knowledge in the use, maintenance and management of Skills Development, Measurement, & Reinforcement platforms or Learning Management Systems (LMS). Experience with instructor-led, participant- centered (IL-PC) Creative Training Techniques® Ability to use technological solutions, as provided, to create, record and distribute e-learning modules. Proven track record of project management and time management to ensure that programs developed are relevant and aligned with sales and business needs and objectives. Remains current on Diligent’s product offerings. Excellent written, verbal, and presentation skills to satisfy two key areas: [1] Understanding and communicating of our products and services as described in all videos/e-learnings and training materials and sales collateral and [2] Partner with internal key stakeholders who will need help in the build of scripts, consults on project priorities, provide product pipeline information to ensure that the e-learning and other training projects can quickly adapt to fit sales and business needs. Strong analytical and problem-solving skills, self-motivation, personability, and attention to detail. Deep empathy for sales and sales processes Excellent oral and written communication skills What Diligent Offers You   Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients We care about our people.  Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few We have teams all over the world . We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney. Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding. Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.  Headquartered in New York, Diligent has offices in Washington D.C., Baltimore, London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney.    We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights . We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com . To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.