Job Requisition ID #24WD76088Position overviewYou will be the manager of our EMEA D&M Customer Success Advisor Strategic Territory team. You will focus on managing a team responsible for the "Onboard" and "Use" lifecycle stages of our Strategic & Top Account customers as they deploy Autodesk solutions.Your team will engage directly with customers through customer nurturing and planning interactions, data-driven triggered actions and reacting to inbound customer-initiated triggers.You will be reporting directly to the EMEA CSA Strategic Territory Senior Manager.ResponsibilitiesYou will manage the activities of the team, including hiring, mentoring, developing talent, and fostering team culture in a SaaS, ARR, or MRR revenue environmentYou will ensure performance management and recognition guidelines are followed within own teamYou will refine reporting processes as part of our continuous improvement efforts. Ensure our CRM tools and Autodesk methodologies are leveragedYou will report on team and individual results through mid-quarter reviews, QBRs, 121s, etc.You will partner with leaders of sales teams, the reseller partner ecosystem, technical support, client services, and others to drive our customer success motions and resolve customer activation/onboarding/usage issues. Identify and make recommendations for improvements in Onboarding and UseYou will set team expectations to drive a high-level customer satisfaction and experience to ensure continued customer adoption of Autodesk products through customer value-add activitiesYou will encourage innovation by exchanging new ideas to improve operation and efficiency within our Customer Success team and the supporting organizations. This includes team building with those from other units who participate on projectsMinimum QualificationsCustomer empathy and customer-centric mindsetExperience and ability to prioritize, assign and delegate tasksExperience in change managementCollaboration and coordination across multiple stakeholdersDemonstrated ability to lead, discover, and uncover the customer's business challengesFluent languages spoken and written: EnglishPreferred Qualifications3+ years People Management Experience4+ years Customer Success/Account Management experienceSDFC proficiencyHybrid role#LI-AS1Learn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!Salary transparencySalary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.Diversity & BelongingWe take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belongingAre you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).
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