Job Requisition ID #24WD76344Position OverviewDo you like solving problems? Does a 'Thank you very much you've saved my business!' from a customer put a smile on your face? If yes, read on.Using troubleshooting skills you will focus on solving client software installation and licensing issues. Issues need to be analyzed, documented, and resolved, creating an outstanding customer experience and enhancing the team's knowledge. You will report to a Support Manager and require the use of good judgment, critical thinking, risk tolerance, and independent decision-making when managing caseload.The Technical Support Specialist will convey an urgency to resolve customers' problems; reflect a positive and professional disposition during support calls and in writing; and will follow up to ensure that their suggestions are understood and applied by the customer. Your role will entail research, troubleshooting systems and programs, and identifying program and system conflicts that may prevent clients from installing, licensing, or using Autodesk software.We support hybrid working schedule.Requirements:Min 3 years' demonstrated knowledge of Operating Systems and general program installation experience: Windows (Primary), MAC (Secondary), Linux (occasional need)You manage Windows system tasks (installs/uninstalls/system troubleshooting)Customer interaction is your focus.You have good English languageSecond European language with focus on German but also French, Italian, and SpanishYou love to learn.Prior SSO (Single Sing On) experience#LI-IS1Learn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!Salary transparencySalary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.Diversity & BelongingWe take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belongingAre you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).
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