HR Operations Specialist

Job Summary:THE TEAMThe Ticketmaster HR team is a group of superstars that are at the core of all employee activities at Ticketmaster. We strive to standardize all of our processes, to create a meaningful employee experience for our teams and to champion a culture of problem-solving, collaboration and teamwork. Within HR, the HR operations team oversees all day-to-day administrative and transactional activities throughout the employee lifecycle, execute on organization-wide processes, problem-solve issues, and lead the strategy behind people data and analytics.THE JOBThe HR Operations Specialist will provide global support for the Human Resources team and is responsible for the day-to-day activities to help support HR business partners and leaders across Ticketmaster. Reporting directly to the HR Operations Manager, the HR Operations Specialist will assist employees and managers on a variety of employee and/or contingent worker life-cycle processes and services. This position will act as a primary point of contact for HR-related requests. The role requires the ability and willingness to complete daily tactical responsibilities and work with a variety of organizational & people-related issues. This individual will focus on enforcing compliance and reducing liability risks while establishing effective communication between HR, the business, and service teams.WHAT YOU WILL BE DOINGSupport and facilitate the transition of HR operational activities in the APAC region  from the HR business partner team into the central HR Shared Services group in partnership with the regional team and the HR Operations ManagerFacilitate local onboarding and induction for new hires in the APAC region and globally whenever requiredDraft employment contracts and job change letters for distribution to the employeeOversee the parental leave function including benefit managementExecute the one-time payments and distribute details for payroll processing.Serve as a contact and resource for employees globally, and answer queries regarding HR programs, policies, resources and procedures throughout the employee lifecycle from onboarding to exitPartner with managers to prepare and process employment changes (HRIS transactions) for staff, interns and contingent workers related to events such as hiring, onboarding, immigration requests, termination, leaves, transfers, or promotions, etcPartner closely with the HR leadership team to ensure consistent implementation of processes and programsProblem solves on a variety of issues where analysis of situations or data requires a review of identifiable factors; exercises judgment within defined procedures and practices to determine appropriate actionChampion process and systems optimization by analyzing fallouts and making recommendations for streamlining and improvementServe as a consultant to HR and the business to assess and make recommendations in relation to complex issues; partner closely with HR and the business to consult on appropriate decisions for status changesCollaborate with HR leaders to plan for, deploy, and ensure compliance with cyclical employee programs (performance management, promotions, talent reviews, training, social events etc.)Perform data audits out of our HRIS system (Workday); responsible for all data integrity audits/metrics weekly, biweekly, monthly, quarterly and/or annuallyProvides backup reporting support to the People Analytics team with people-related reports and metrics (including pulling data, organizing, analyzing, and preparing for reporting out)Coordinate and execute organization-wide changes, such as reorgs, mergers and acquisitions, etc.Assist with projects related to streamlining business processes and implementing new HR systems; performs research and analysis and provides recommendationsWHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)Proven HR experience either as an HR operations specialist or generalist, within a large global business preferredStrong knowledge of Australian and New Zealand labour laws, practices and principles, and all applicable pay, benefits, health and safety laws and regulationsStrong attention to detail, accuracy, and data integrity while dealing with confidential informationAbility to communicate complex processes and solutions while maintaining a professional and courteous demeanorProven ability to succeed in a fast-paced, flexible, somewhat unstructured, service-oriented environmentAbility to work independently with minimal supervision, exercise discretion, prioritize and multi-task in a highly dynamic environmentAbility to be agile and navigate changeProficiency in using HRIS and related systems, Workday preferredHigh proficiency using Microsoft Office applications (PowerPoint, Word, Outlook) requiredIs a whiz at Microsoft Excel and is able to analyze large sets of data with strong skills in vlookups, pivot tables and various formulasYOU (BEHAVIOURAL SKILLS)Ability to influence stakeholders and build relationships at all levels of the organizationAbility to work “hands-on” and willingness to "roll up your sleeves" to get things doneStrong problem solving and critical thinking skills while exercising sound judgmentAbility to modify and adjust individual approach and delivery to fit specific situationsExcellent verbal, written and interpersonal communication skillsExcellent customer service skillsIs a good listenerEmpathetic – a people personAbility to establish and maintain effective working relationshipsAbility to maintain confidentiality at all times, handle personnel matters effectively, and handle employee inquiries with sensitivity, tact and diplomacyLIFE AT TICKETMASTERWe are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.Our work is guided by our values:Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a teamIntegrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we representBelonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thriveEQUAL EMPLOYMENT OPPORTUNITYWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.#LI-NL1#TMAU#TMSG#TMNZ#LI-Hybrid