People Support, EMEA Region Leader

Summary Posted: Feb 23, 2024 Weekly Hours: 39 Role Number: 200538407 At Apple, we’re a diverse collection of thinkers and doers, continually reimagining our products, systems, and practices to help people do what they love in new ways. This is a deeply reciprocal place, where everything we build is the result of people in different roles and teams working together to make each other’s ideas stronger. That same real passion for innovation that goes into our products also applies to our practices, strengthening our dedication to leave the world better than we found it. We are currently recruiting an expert People Leader to join our EMEA People Support & Service Delivery team providing world class employee support and care to multiple countries across the region. This position is based onsite in Cork, Ireland. Key Qualifications Key Qualifications You bring a proven ability in Human Resources and experience leading large teams. Or, you bring an equivalent amount of human resource operational leadership and high volume customer support experience. You obsess over the team member experience and helping others, and actively communicate to keep your team, peers, and leaders informed. You can navigate highly complex business needs and bring a well considered solution. You are diligent and intentional with your decision-making and owning the hard calls but do so in a consultative and collaborative way. You love details and are willed to take action. You use data to tell a compelling story of successes and opportunities. You have experience with enterprise case management systems and preferably HR systems such as Workday and ServiceNow. You have previously worked with MacOS or have a strong desire to learn. Fluency in English is required. Secondary language skills a plus. Description Description • Our team is the first point of contact in the intake, resolution or escalation of needs related to the employee experience. We provide centralized, high volume support for employment related programs and services such as Benefits, Pay, HR Systems, Time Away and Leaves, and more. • Partners with senior level leaders and key stakeholders to establish strategic plans and respond to emerging support needs. • Provides strategic leadership and support to a large HR services team who facilitate education and guidance on internal programs and services across all lines of business and 30+ country locations. • Uses data to measure and monitor business performance and influence strategic roadmap. • Drives process improvements within and beyond scope of service delivery for multiple locations, regionally and globally end to end. • Deeply understands the business to shape process and technical requirements for case handling, systems and resources. Makes final decisions on operational matters and new or existing service delivery commitments. Education & Experience Education & Experience Bachelor’s degree or equivalent experience. Additional Requirements Additional Requirements