Service Operations IP Analyst

We are looking for a Service Operations IP Analyst to join our highly regarded Global Operations team at Clarivate, Noida. This is an amazing opportunity to work with a global team which are required for successful renewal of clients’ IP rights. The team consists of 12-15 colleagues and is reporting to the Manager Service Operations. We have a great skill set in team and we would love to speak with you if you have a very strong work ethic, excellent attention to detail and the confidence to liaise with internal teams and regional stakeholders.About You – experience, education, skills, and accomplishments  Minimum of a bachelor’s degreeExcellent English written and verbal communication skills.Good interpretation and comprehension skillsEquipped at using MS Office tools such as Excel, Power Point and WordIt would be great if you also have. Postgraduate or master’s degreeAdvance MS office tools knowledge – ExcelSelf-starter with ability to multitask and prioritize across projects to meet deadlines.Attention to detail, results orientated, enthusiastic, determined to achieve and shows commitment.Interpersonal skills and the ability to work independently and with a team.What will you be doing in this role? Role is to perform activities related to renewals of client’s portfolio of IP Rights based on Client request within agreed turnaround times and adhering to quality standards.Processing allocated work as per work instructions / team alignment / task priority/ client requirements.Processing agent debit notesReviewing case status on respective renewals systemsInterpret the client/agent request and act as per work instructions.Consider exception handling.Forward the output generated for quality checking.Acknowledge completion of work to supervisor / clientsIdentification of process improvement opportunities and implementing required actionable by - identifying process gaps /wastesAbout the Team   The position is for Service Operation IP Analyst in Global renewals team (Patents). This team is responsible for renewing customer’s portfolio to ensure safety of their IP rights.The team consist of IP Analyst, Sr. IP Analyst, IP SME, IP Lead, Sr. IP Lead and Manager, Service Operation.Internal stakeholders – Other teams within renewals businessExternal Stakeholders – Customers and AgentsHours of Work  45 working hours a week with flexible time between 08:00AM – 08:00PM (IST) and this is a Permanent role.At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.