Customer Solutions Engineer

In the cloud, every second counts. On the leading edge of security, Sysdig stops attacks in real time by instantly detecting changes in cloud security risk with runtime insights and open source Falco. We are passionate open source enthusiasts at heart and technical problem-solvers who are continually innovating and delivering powerful solutions to secure cloud-native applications. We value diverse opinions and open dialogue to spur ideas. We believe in working closely together to achieve our goals, and since our launch, we have been flexible with when and where we work. We’re an international company that understands how to cultivate a strong culture across remote teams.  And we’re a great place to work too – we’ve been named a “Best Place to Work” by Inc., the San Francisco Business Times and the Silicon Valley Business Journal, and we won six workplace awards from Comparably this year. We have been recognized by Deloitte as one of the 500 fastest-growing organizations for the last four years.  We are looking for driven team members who want to join us on our mission to lead cloud security globally. Does this sound like the right place for you? What you will do  Deliver a best in class customer onboarding experience Work directly with a portfolio of customers to define success and help them drive significant value out of using the Sysdig Secure Platform and be the technical authority on the Sysdig Platform and become the customer’s trusted advisor Leverage self-paced training to support education and knowledge-growth throughout the customer journey along with webinar and office hour sessions Assist customers in driving user adoption within their organization Monitor and report on the overall well-being of customers, tracking key health and usage indicators to reduce or eliminate churn risk Ongoing contribution to customer-facing Knowledge Management systems repository Serve as the gatekeeper for customer feedback to Product Management; advocating internally on behalf of your customers to influence the product map as appropriate What you will bring with you Experience within a SaaS company in a Customer Success or Technical Account Management role Self-motivated, proactive, and innovative team player who strives to inspire customer loyalty Technical hands-on experience with either Virtualization, Infrastructure, Container Kubernetes, or  Cloud environments Clear and concise verbal and written communicator Proficiency in leading technical workshops Self-starter who thrives under ambiguity in a fast-paced, deadline-oriented startup environment Proven ability to manage multiple projects at a time while paying strict attention to detail What we look for Experience using Sysdig [opensource] and/or Falco a plus Experience in Cloud and Cloud Security Familiar with Containers [Docker, CRIO], Kubernetes, Rancher, OpenShift, and CI/CD concepts Familiar with Cyber Security frameworks and their applications in the secure DevOps Lifecycle Familiar with Prometheus, Grafana, Jenkins, and other DevOps tooling technologies Kubernetes certification(s) a big plus Experience with Linux platform and containers. The ability to identify and resolve issues associated with storage, networking, compute, memory, and other key metrics need for alerting and reporting across the K8s ecosystem Why work at Sysdig? We’re a well-funded, fast-growing company that has a large enterprise customer base. We have a pragmatic and transparent culture from the CEO down. We are leading the cloud security market. Our open source tools ( https://sysdig.com/opensource/ ) are widely used and loved by technologists and developers. When you join Sysdig, you can expect: Competitive compensation, including equity opportunities. An international culture with employees in more than 40 countries. Flexible work arrangements. Mental well-being support for you and your family, a wellness alliance, and company-wide recharge days. Career growth and development opportunities. We would love for you to join us! Please reach out even if your experience doesn’t perfectly match the job description. We can always explore other options after starting the conversation. Your background and passion will set you apart, especially if your career is unconventional. Sysdig values a diverse workplace and strongly encourages women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Sysdig is an equal-opportunity employer. Sysdig does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other legally protected status. #LI-MC1   #LI-Hybrid