Senior Manager, Audit Support

Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $25 billion in affordable and responsible credit to our 2.7M customers. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B. We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts. Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, “Top Companies to work for in Arizona” and one of the "Best Engineering Department" awarded annually by Comparably. We've also received recognition for being a best company for Diversity, Women, Culture, and Veterans. We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1600 talented and dedicated professionals. Come work with us if you like to tackle big problems and make a meaningful difference in people's lives. About the Role: This role will support the execution of external audits, due diligence requests, security questionnaires and other ad-hoc requests from external business partners. This includes coordinating resources, compiling requested documentation from internal stakeholders, communicating internally and externally and providing responses timely. What You’ll Do:  Develop clear understanding of Upgrade’s control environment across products and services with the ability to clearly articulate controls to third parties such as auditors, regulators, and bank partners. Cultivate relationships with third parties, bank partners and internal teams such as Operations, Compliance, Legal, Product, Investor, People Ops and Technology. Coordinate with internal and external teams on audit timeline, scope, budget, process, and timely execution. Manage all audit-related meeting requests and facilitate process walkthroughs. Lead a team of Audit Support Analysts and Sr. Analysts who are responsible for gathering and responding to auditor questions, documentary requests, and findings. Drive resolution of testing or audit findings across the business and teams. Develop and maintain management- and committee-level reporting on the status of any audit findings. Manage ad hoc initiatives and projects that support the execution of scalable and consistent audits. What We Look For: 5+ years of risk management, compliance or audit experience. Prior experience in fintech is a plus. Solid project management, critical thinking and analytical skills. Highly organized and detail-oriented. Excellent verbal and written communication skills with the ability to communicate complex and sensitive issues to internal and external audiences in a clear and persuasive manner. Able to take direction and ownership of very detailed processes. High level of proficiency with standard computer applications. Strong people leadership skills. What We Offer You:    Competitive salary and stock option plan 100% paid coverage of medical, dental and vision insurance  Flexible PTO Opportunities for professional growth and development   Paid parental leave Health & wellness initiatives     #BI-Remote   Notice to California-based Candidates for Employment. This California Candidate Privacy Notice is intended to provide information about how Upgrade collects and uses personal information to California consumers who apply for employment with Upgrade If you are employed by Upgrade, refer to the Employee Handbook for additional information. For any questions about this notice, please contact ccpa@upgrade.com.   Personal Information Upgrade Collects: Identifiers Including name, address, email, telephone number, social security number, driver license number, passport number, and other personal identifying information. Characteristics of protected classifications under California or federal law, including demographic information and other personal information obtained during the application process, such as gender, race, national origin. Professional or employment-related information, such as salary/compensation and benefits packages, other relocation or job preferences, prior background, experience, skills, and other information in support of your application, reference information, other information obtained through background checks, including employment, credit, and criminal history. Education Information. Any other information you provide as a part of  recruitment, job application, or interview process.    Purposes for Collecting Personal Information: To consider qualifications, skills, and interest for employment. To communicate with you during the recruitment and interview process. To conduct background checks and verify your information if you are offered employment. To provide compensation, including payroll, and  administer stock options and benefits, including medical, dental, vision, commuter, and retirement benefits. To provide human resources services and conduct performance evaluations. To monitor work eligibility including work-related licenses, credentials, training, and eligibility to work in the United States. To improve recruitment and interview processes and  ensure a safe and efficient working environment. To comply with applicable legal or regulatory requirements including state and federal company reporting obligations.     We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.