Summary Posted: Feb 26, 2024 Weekly Hours: 38 Role Number: 200539575 The people here at Apple don’t just create products — they create the kind of wonder that’s revolutionised entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.
At Apple, we pride ourselves on delivering an amazing customer experience. The role of the Integrated Customer Experience (ICE) team is to ensure the Apple customer experience in our reseller partner stores lives up to the Apple standard. A unique opportunity exists for an outstanding individual to be part of this team — helping develop Apple Programs across Australia and New Zealand.
At the end of the day, we are here to grow Apple’s consumer business through partnering with our channel and carrier partners. The aim is to work collaboratively with these partners to drive the best in class customer experience in the channel for Apple; incorporating visual merchandising elements, fixtures, marketing assets, staffing, training, demo units, in-store technology, services and so much more. Key Qualifications Key Qualifications As Platforms Programs Manager, you will be responsible for: Aligning the strategic ambitions of our sales teams and channel partners with how the Apple brand and products are represented in our channel partner stores. Defining the metrics which qualify partner stores for in-store fixture programs, in line with our sales strategy. Creating a forward looking plan per partner and working with fellow ICE team members to execute on that strategy. Defining success metrics of particular programs and deep diving into ROI and performance to further shape our future activity. Identifying ways to gauge the health and compliance of our programs and working with sales, partner and field teams to remedy any issues. Establishing a regular program review cadence with external and internal business partners. Advocating for the program design/feature improvements with local and WW teams Description Description Apple and the industry
You understand there are many moving parts in an organisation. Navigating the interdependencies within Apple is needed for success. Understanding how to deliver best-in-class retail programs and developing strategies for sustaining the in-store experience are key to staying ahead of the competition.
Apple doesn’t cut corners, in products or in business. You bring the highest level of integrity, honesty, and accountability in all that you do, every single day. You are a trusted advisor who does what you say you’ll do — and always does what’s best for Apple.
Customer, partner and team relationships
You see the world through the eyes of the customer and our partners by deeply understanding their business needs, challenges, and concerns.
Customer and partner needs can often be unique — but, you’re quick on your feet and connect and influence the right people both inside and outside of Apple.
You know yourself — you have strengths, weaknesses and opportunities — but you also know the people around you and are open to their feedback.
Strategy, solutions and results
You create competitive and breakthrough strategies that truly shape the future. You do this by asking why and why not, both stripping out what is not essential and identifying what is. By doing so, you are able to see what’s ahead and identify trends that will be critical for growth.
You think clearly. You simplify complex problems and distill big decisions down to their core. Sometimes decisions require you to make tough calls, even after considerable energy has been invested — but you own it.
You strive for excellence in everything you do. Due to changing priorities, urgent customer needs, or a final push to meet a quarterly forecast, you face the daily challenge of where to focus your time and energy. You have a don’t give up attitude, and finish, especially in the face of resistance or setbacks. You seize every opportunity and empower others to reach their goals along the way. Education & Experience Education & Experience Education and Experience
Experience in channel marketing and merchandising; or similar experience having managed programs or projects for businesses, that balanced delivering on short-term goals, while creating sustainable value for customer, reseller and partner demand for the future.
You have a Bachelor’s degree or equivalent education.
Additional Requirements Additional Requirements Apple is an equal opportunity employer that is committed to inclusion and diversity, and thus we treat all applicants fairly and equally. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Please contact us to request accommodation.
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