Our CompanyChanging the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! Adobe is a place where exceptional people work – don’t just take our word for it, our employees have recently voted us and Adobe Japan has been ranked 6th, for Great Place to Work. We’re proud to offer market competitive employee benefits designed to suit you and your lifestyle. Some of the great benefits include health insurance, global days off, wellness fund, parental leave, access to our Employee Stock Purchase Program and programs designed to help you continue to build your career. To learn more, please visit https://benefits.adobe.com/jp We also proudly empower our employees to get involved with corporate social responsibility and offer a broad range of opportunities to enable you to make a bigger impact through philanthropy, employee, and community engagement. We know that people are the differentiator in our business, and that's why we want to meet you! Job Description SummaryThis is a manager position of Adobe's Digital Media (Adobe Creative Cloud and Adobe Document Cloud) Customer Success Management (CSM) team.Provide leadership in both team management and project lead to ensure enterprise customer satisfaction with Adobe products and services.Lead the development of strategic partnerships with customers, understanding their business to develop future projects and capture new opportunities.Consult with other team members (account executives, solutions consultants, marketing, support) to ensure mutual goals are being met.Select, develop, and evaluate talent to maximize team performance.Our companyChanging the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences. We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.We’re on a mission to hire the very best and are committed to creating exceptional employee experiences. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours.The challengeWorking with the Adobe Global Customer Solutions organization and Adobe Japan team, the Japan Manager of Customer Success will lead the vision and oversee the strategy execution of Japan’s Digital Media (Adobe Creative Cloud and Adobe Document Cloud) Customer Success organization.The manager of Japan CSM will oversee the operation of a multi-market, Japan Customer Success organization focused on the entire portfolio of Adobe solutions Digital Media.In addition, responsible for delivering world-class post implementation Customer Success through their organization to a full range of Adobe Enterprise customers from mid-market through to high-value multimillion-dollar per annum revenue customers.What you'll do・Manage CSM Team and Drive our customers realize Adobe's Value and sustain our high retention rate・Develop Japan’s Customer Success teams to be a valued service・Design and execute against a vision for the organization to meet our company goals to scale the business, innovate and delight the customer・Collaborate with Japan team managers and global customer success team for building sales strategy efforts to ensure effective levels of organizational alignment.Required Skills and Qualifications・Team Management skillAbility to lead the team in considering the best approach for the team to achieve the company's goals.Execution skills based on logical thinking; to set issues and hypotheses and derive solutions.A self-starter with a strong work ethic and creating an environment of high expectations, urgency, ownership, and risk-taking in others.・Ability to set and manage KPIs/goalsA team player capable of balancing pressing short term deliverables with long term goals.・Communication skillsAbility to build good relationships with internal stakeholders with different goals.Fluent in both Japanese and English communication skills (written and verbal) are necessary.・Knowledge of Creative BusinessNice to have understanding of the creative workflow and be able to derive where Adobe products should contribute.Adobe for All Adobe strives to create an environment where our employees can do their best work and drive their career growth and development based on their personal goals. From fair-pay practices to Employee Networks and programs designed to make everyone feel included, we're committed to fostering a diverse and inclusive workplace for all. Take the plunge and jump in Like what you have read and keen to jump in? Think you might not have all the skills we are looking for? Just take the plunge and apply – we know that by bringing together a diverse group of people, we are so much better together. We'd love to see where we can help drive Creativity for All together. Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.
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