Managed Service Business Process Engineer

Managed Service Business Process EngineerDescription -You will be in a high-paced environment that requires strategic thinking while defining specific tactics to get the job done. You should thrive in a culture of creativity, enjoy creating clarity from ambiguity, and be energized by taking on new challenges.Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower level employees.ResponsibilitiesCommunicates tactical process decisions and plans, project status, and issues and workarounds, in order to achieve alignment with relevant areas of the business, function, or region.Leads internal projects with medium to high complexity and risk, provides feedback on projects, and conducts post-project evaluations.Represents the needs of the business, function, or region on an ongoing basis to drive process improvements.Collaborates with operational teams and business stakeholders to gather business requirements, support the design of new or improved processes of medium to high complexity, and understand business/customer impact.May collaborate with technology teams and stakeholders to provide prioritized requirements business requirements and driving/tracking of the requirements to communicate status/completion to business requestors.Utilizes and assists others in utilizing standard project management and quality improvement methodologies in process improvement approaches.Establishes processes that are consistent with overall organization objectives and maintains process documentation.Conducts high level and deep gap analysis for new service introductions.Drives Q2C process development to achieve desired customer journey from ideation to launch.Develop and conducts full end to end testing within new service introductions and improvement releasesDocuments current and future detailed business processes to support the services organizationWork with stakeholders to ensure resource alignment and engagement and to develop in-depth RACI for steady-state services implementationsCreate strategies for process improvement of current launched servicesOversees and assesses existing processes and workflows.Provides thorough instructions for successful implementation of process changes.Education and Experience Required: First-level university degree or equivalent experience; advanced university degree preferred.Typically, 6+ years of related experience in IT/ business operationsIdeally 5+ years of experience in Managed Services (MPS, DaaS), Customer Managed operations, or IT/ business operation roles Black belt/ Lean sigma training and certification a plusKnowledge and Skills Required: Self-starter who can manage ambiguous situations Strong knowledge of Managed Services (MPS, DaaS, external) operational functions, programs, and processes.In-depth knowledge of HP operational processes, industry trends, and customer/partner requirements.Operational knowledge of Order to Cash domains including HP logistics, supply chain, finance, and master data, sales operations, and customer support (S4, TMC, Dynamics,etc)In-depth understanding of core HP businesses and the revenue cycle.Excellent communication skills (i.e. written, verbal, presentation), leadership, and influence skills. Mastery in EnglishStrong business experience in multiple process areas with excellent project management and process development skills; ability to drive process improvements using industry-standard quality improvements tools and concepts.Strong project management skills such as planning, execution, and implementation.Solid financial and business acumen.Demonstrated ability to provide thought leadership and drive change across functions.Team player with a positive work ethic and values diverse perspectives Job -ServicesSchedule -Full timeShift -No shift premium (Spain)Travel -Relocation -EEO Tagline - HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.