Software Engineer

About Dialpad Work Beautifully Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world. The team The Product Infrastructure team focuses on performance, monitoring, stability, and security of Dialpad’s Talk , Contact Center , and Sell products. Through design and implementing tools and processes across our cloud infrastructure and Dialpad product backend, this backend product engineering team is key to creating a stable, secure and performant experience for a large volume of concurrent users. Whether reducing time to ring, or bolstering our most utilized APIs, the Product Infrastructure team works with other engineering peers on application uptime to ensure that calling and messaging works smoothly for our users all the time.  Every engineer on our global Engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human. Your role As a  Software Engineer, you’ll own the Product Infrastructure roadmap to build / support / maintain common infrastructure supporting the whole Product Eng Org (100+ Engineers). Your impactful work helps improve: Dialpad’s customer experience, reduce infrastructure costs, Security, Scalability. This position reports to our Product Infrastructure Engineering Manager and has the opportunity to be based in our LATAM offices. What you will achieve In your first 30 days:  Meet your manager and onboarding buddy who will help you ramp up. Get to know a highly communicative and collaborative engineering team . Complete the comprehensive engineering onboarding program (including training videos and documentation on the codebase). Work on starter projects to get comfortable working with the Dialpad codebase. Starter projects are done across all teams, and will help ramp you up on all aspects including: frontend, backend, and architecture. In your first 60 days: Ramp up through educational starter projects within the Product Infrastructure team Receive mentorship and code reviews from your peers who love to work together, talk through projects, and actively help each other overcome roadblocks In your first 6 months : Develop deeper understanding of our product infrastructure which includes monitoring using Datadog, Stackdriver metrics, querying using BigQuery and our product codebase You’ll begin working on impactful and educational starter projects within the product infrastructure engineering team. For example: Identify & Analyze top 3 highly loaded Apis, find the performance bottlenecks, propose areas of improvement, make gradual improvements in each sprint. After 6 months: You’ll have a deeper understanding of how engineering works at Dialpad so that you can work on more complex and challenging projects. You’ll work not just on performance, but features within the product engineering codebase to promote reuse of common components and influence common implementations. For example:implement (MultiFactorAuth) in our login flow, remove dependency of google bundle services in product eng code base, develop tools / dashboards to save infrastructure costs. Continue contributing to fun projects meant to delight users! One year and beyond: You’ll learn how to do code reviews and mentor other engineers in your team and beyond. You’ll help the team measure code performance and build solutions that make all code more efficient. You’ll work closely with engineers across the organization to eliminate their biggest performance and cost bottlenecks. Who you are You enrich the team through your engineering experience and are excited to learn and contribute to the team. As a backend engineer, you will have the opportunity to focus on the efficiency, scalability, security, and stability of Dialpad’s system. You’re the type of person who is really proud when you build a well designed, long term solution that saves everyone time and creates a smooth experience for our users. What we’re looking for Extensive Backend programming experience.  Experience with building / supporting large scale distributed systems.  Nice to have: Experience working with security and privacy features of infrastructure and product backends. Work with authentication and authorization components. Elastic Search Terraform Our tech stack Backend Google Cloud Platform AppEngine Datastore BigQuery Dataflow Elastic Search Python Monitoring: Datadog, Grafana Frontend VueJS (single page application) Electron Dialpad benefits and perks Equity, balance, and belonging At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity. Culture We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.  Compensation and equity Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success. Benefits, time-off, and wellness An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more! Continuing education Dialpad offers a yearly stipend for continued learning and education expenses. Diversity, Equity, and Inclusion (DEI) at Dialpad At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully , Delight Our Users, and Innovate Continuously to bring our world-class product to life.  Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers. Culture We’ve been named a Top Workplace seven times, and this is in large part due to our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.