Staff Product Manager

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.  We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.Staff Product Manager – Media Recording and Supervisor EngagementWe are actively seeking an experienced Staff Product Manager to join our dynamic team to lead the development and execution of innovative features focused on media recording and real-time supervisor engagement within our industry-leading Genesys Cloud Contact Center as a Service (CCaaS) platform.As a Staff Product Manager, you will collaborate closely with customers, engineers, designers, and fellow product managers to drive strategy and implementation across various essential capabilities within the platform. These capabilities include voice, chat, messaging, email, and video recording, all seamlessly integrated with user experiences designed specifically for Supervisors. These tailored experiences empower Supervisors to effortlessly connect with agents, offering invaluable coaching and support to elevate their performance and foster overall team success.Key Responsibilities:Product Strategy: Develop a comprehensive strategy for media recording products, aligning with business objectives and market trends. Identify opportunities for technical innovation and differentiation to maintain a competitive advantage.Product Roadmap: Define and maintain a detailed product roadmap, outlining key deliverables and capabilities. Collaborate with engineering, design, and other stakeholders to ensure alignment with product vision and strategic goals.Feature Specification: Work closely with engineering teams to translate product requirements into detailed technical specifications. Clearly define system architecture, data models, APIs, and other technical components to guide implementation.Cross-Functional Collaboration: Collaborate with cross-functional teams, including other product managers, engineering, and design to drive alignment and execution of product initiatives. Communicate technical requirements, dependencies, and trade-offs effectively.Customer Feedback: Gather and analyze customer feedback, usage data, and market insights to inform product decisions and prioritize feature development. Advocate for the needs of customers and stakeholders throughout the product lifecycle.Qualifications:Bachelor's degree in Computer Science, Engineering, or related technical field.5+ years of experience in product management or related roles, with a focus on recording, media, telecom or other related technologies.Strong technical background with expertise in system architecture, cloud computing, AWS services, and unified communication.Excellent problem-solving and analytical skills, with the ability to make data-driven decisions and prioritize competing demands.Strong communication and collaboration skills, with the ability to interact effectively with technical and non-technical stakeholders.Passion for innovation and a keen interest in emerging technologies and industry trends in the recording and supervisor engagement space.If you are passionate about leveraging technology to create groundbreaking recording and supervisory experiences and meet the qualifications outlined above, we would love to hear from you. This is an excellent opportunity to join a fast-paced and growing company and make a significant impact on our product offerings and customer experience.#LI-PS1#remoteIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.