Please Note:1. If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account)2. If you already have a Candidate Account, please Sign-In before you apply.Job Description:Job Purpose:The TSS Consultant is a specialist in VMware products who provides support (through QA responses) for technical issues faced by customers, partners, and system integrators. This role involves acquiring in-depth technical knowledge related to a wide range of solutions and services that constitute enterprise hybrid cloud solutions based on the strengths in specific technical areas, in order to provide added value to customers.Job Responsibilities:Assign TSS Consultants as dedicated product specialists to address issues with VMware products that customers use under annual contracts.TSS Consultants understand customer operations and project plans, and provide technical Q&A to promote the adoption, deployment, and stabilization of VMware products (excluding product defects).Facilitate smooth execution of customer VMware solutions and promote preventive maintenance.Technical Q&A support for VMware products/features.Conduct regular meetings/technical discussions (in-person or remote).Provide information on the latest VMware KB patches, releases, and security alerts in Japanese.Hands-on investigation for product/feature specifications.Build good relationships with internal stakeholders to meet customer requirements and ensure project success.Organization:VMware Professional Services Organization (PSO)PSO plays a key role in ensuring the successful utilization of VMware solutions by customers. It supports customers in strategizing and utilizing solutions across all areas where VMware can contribute to their businesses, including data center virtualization, hybrid cloud utilization, mobile utilization, etc. PSO also provides various support services during the operational phase. Expectations for PSO are increasing due to the expanding scope of VMware solution areas and the growing expectation for IT to contribute to business success.Organization Culture/Environment:Customer-centric approach with emphasis on customer success.High level of curiosity and professionalism towards deep technical knowledge, not limited to VMware products.Culture of mutual assistance and continuous improvement of technical skills while leveraging individual expertise.High degree of freedom and discretion.Mentorship program provided during onboarding period (2-3 months).Encouragement and support for certification acquisition.Work Location:Tokyo Office with possibility of partial remote workBasic Requirements:Experience of 3 years or more in one of the following: vendor's professional services/product support services/project SE at SIer.Basic knowledge of system infrastructure (servers/storage/network).Deep experience and knowledge in one or more of the following: servers/storage/network/system architecture.Communication and negotiation skills.Ability to coordinate internally and externally to meet customer requirements.Presentation skills.Fluent in Japanese.English proficiency in reading and writing.Preferred Requirements:Experience or knowledge of VMware products.Experience with Kubernetes, AWS, Google Cloud, Azure, Oracle Cloud, or other similar platforms.Experience in operating OSS or development.Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.
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