Customer Payment Support Specialist (Trilingual)

Job DescriptionWhere you’ll work: Guatemala City | Brazil RemoteAccounting and Finance at GoToThe Accounting and Finance team is essential to our business. While the specific roles may vary, one thing is certain – you will be at the center of our organization and an integral part of the team responsible for ensuring the efficient financial management and financial controls necessary to support all our business activities. This is where you make an impact.Your Day to Day As a Trilingual Customer Payment Support Specialist (Spanish, English and Portugues speaker) you would be working onInbound Billing Activities – You will work on a case and call queue providing support to our customers via emails and calls.Solving Customer Disputes --- You will support our customers through efficient and timely dispute management and resolutionInterdepartmental Collaboration --- You will be collaborating with other departments daily in an effort to solve customer disputes and answer customer inquiriesWhat We’re Looking ForAs a Trilingual Customer Payment Support Specialist (Spanish, English and Portuguese speaker) your background will look like Prior experience in a customer support or finance role are a plusAbility to thrive while managing high transactional volumesSelf-motivated, resourceful individual who excels at communication and collaborationAdvaced written and spoken skills in Spanish, English and PortugueseExcel - Basic/IntermediateGood verbal and written communication, good relationship, flexibility and pro-activityActive Listening SkillsTeam playerHigher education, currently attending or complete (desirable)Basic knowledge of financial transactions.Prior knowledge of Sales Force and/or NetSuite (desirable)You’ll be working towards a shared goal with an open-minded and cohesive team that is very much the sum of its parts. At GoTo, we’re passionate about growing a diverse and inclusive work ecosystem because unique takes make us a stronger company, and Stronger Together. We’re committed to creating an inclusive space for everyone, no matter what. That’s how we’ll Be Real, Think Big, Move Fast, and Keep Growing along the way.