Job Summary:Intern, Product DesignLocation: London, UK (hybrid)Division: TicketmasterContract Terms: Fixed Term Contract (paid), 40 hours per weekTHE TEAMAs designers at Ticketmaster, we create. We create beautiful moments that remind millions of our fans why they love live entertainment so much. We create access so they can make their next, unforgettable live event memories. We create delight: We improve our clients and on-the-ground teams’ day-to-day with our unique range of ticketing and event management solutions. We help them move through their jobs a bit easier, a bit faster so they can help our fans get closer to their dreams. As a designer at Ticketmaster, what will you create? THE JOB We are searching for ambitious, highly motivated, creative and thoughtful Product Design Intern(s), across multiple locations around the world! As a Product Design Intern, you will work hands on with our world-class product delivery teams to provide user experience design, visual/interface design, interaction design and research support on a wide range of projects across our broad global portfolio. Your contributions will reach over billion fans and clients around the world as we define, innovate and evolve our products. The role is open to recent graduates or current, gap-year undergraduates on a degree course looking for a 12-month placement. Candidates in accredited digital design or product design programs with focus in user experience (UX) and/or user interface (UI) design are preferred but not required. This is a paid, 12-month position.You have a promising introductory design portfolio of thoughtful, easy-to-use websites, mobile applications, visual and/or product design work. Passion and interest in design, user behavior, technology, psychology, business and current and future trends are critical. Ability to use industry standard design software (Adobe CS, Figma, Sketch, etc.), code or prototype is a bonus. Strong conceptual, design, and/or typography skill are desired.The most important factors we are looking for are: 1) Creativity; 2) Solid design education or committed background; 3) Ability to work and think independently; 4) Ability to understand and manage complexity; 5) Ability to problem solve (nothing is unachievable!); and 6) Aptitude for learning, and 7) Handling multiple projects at once.You will need to be open to an almost start-up mentality (but with the resources and scale of a global company!). You will be expected to prioritize within a busy environment, while having the willingness to learn and adapt to how this complex company works.You, in turn, will be rewarded with reaching over billion fans and clients with your design decisions, collaborate with awesome co-workers and internal/external clients, and enjoy a great and supportive working environment as you learn and develop your roadmap for your future.WHAT YOU WILL BE DOING Assist senior members of the team on complex product design (UX/UI) and brand/product marketing design activities on large-scale, global productsUse and learn to adopt core information architecture and interaction design skills to take UX design deliverables through a full project lifecycleConduct user and competitive researchIdentify user types, scenarios, journeys, and learn to develop strategic UX visionGenerate wireframes, storyboards, prototypes, and other required documentationUnderstand long-term vision and strategic business goals of the departmentMaintain our various UX research, documentation, and brand asset librariesConduct internal QA tests to ensure deliveries meet initial UX/design specificationsHelp senior and mid-weight UX designers plan, execute, and analyze usability tests and maintain a database of test subjectsWork with the Analytics and product management teams to make measurable UX decisionsKeep skills fresh and be informed of industry best practices as well as technical and design trendsWHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES)Graduates - Minimum 2:1 (UK)/3.0 GPA (USA) or above degree in a design or relevant disciplineUndergraduates – currently achieving 2:1 (UK)/3.0 (USA) or above results & eligible for a 12 month placement as part of your University courseBasic grounding in principals, methodology and practices of UX with a thoughtful portfolio showcasing one or more of the following skills, i.e. information architecture / content strategy / user experience / research / usability testing / web designIntermediate understanding of capabilities and limitations of technologies that are used to create powerful user experiences including JavaScript, AJAX, HTML, Flash, CSS, SQLIntermediate level knowledge (minimum) of industry standard wireframing and design tools such as Figma, Sketch, Zeplin, Axure, Adobe Creative Suite (Illustrator, Photoshop, InDesign), etc. expectedExperience using Microsoft PowerPoint, Excel and Word is a must Must have a design portfolio showcasing website, mobile, and/or other UX design skillsYOU (BEHAVIOURAL SKILLS/COMPETENCIES) A quick, creative thinker with attention to detail within a fast paced environmentStrong analytical and creative problem solving skillsEnthusiastic, self-motivated individualAbility to effectively manage targets and deadlinesAbility to work on multiple projects simultaneouslyExcellent communications and interpersonal skillsExcellent presentation preparation and delivery skillTICKETMASTER VALUESRock Solid Reliability – I earn the trust of clients, co-workers and fans; I set clear expectations; I deliver high quality work on time and on task; I take the time to do things rightWinning Teamwork – I collaborate with others; I share information openly; I listen and take time to empathise and understand where others are coming from; I show recognition and appreciation for the contributions of othersAct with Integrity – I am proud of the way I represent myself and the company to others; I act with good intentions; I have direct, honest conversations while creating a safe work environment for open dialogue; I represent information and data accurately and completelyEQUAL OPPORTUNITIESWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.CULTURE We’re fans who help fans everywhere get into the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else), we’re enriching lives one amazing experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.We have a ‘Fan First’ mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the ‘Fan’ you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First. #LI-JCK #LI-Hybrid
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