Hotel Engine is a Denver-based travel tech company on a mission to radically simplify trip management for businesses. We’re not a cumbersome travel management company, nor an online price aggregator. We’re a powerful network that brings hotels and businesses together. Our members save time, money and effort in managing their lodging programs, and our partners get access to loyal, high-value business travelers. It’s a true win-win. Following a 2021 series B funding round at a $1.3 billion valuation, we achieved remarkable growth in 2023. We expect 2024 to be our best year yet.
Across our organization, we’re powered by exceptional talent. From our large Engineering and Product teams to Sales, Supplier Relations, Member Support, Data, Marketing and Operations, our team is forward-thinking, data-driven and customer-obsessed. We’re also a lot of fun — one of the many reasons we were named a Best Place to Work by Built In Colorado for the past four consecutive years.
We value our individuality, and we also understand that together, we thrive. Most importantly, we know we’re not for everyone! Complacency doesn’t live here. We’re focused on finding the right people who are energized by our culture and bring diverse experiences and backgrounds that will help us unlock our full potential. Click here to view our DNA , and if you like what you see, please read on!
Our member Support team here at Hotel Engine is on a mission to empower journeys through unparalleled support. As we strive towards our vision of becoming the global benchmark in travel support, we are looking for a highly motivated and experienced Training Coordinator to join our dynamic Training and Development team. As a Training Coordinator, you will play a vital role in facilitating onboarding classes, managing communications with new hires, and creating engaging training content. Reporting directly to the Training Manager, you will contribute to the growth and success of our workforce by ensuring that employees receive comprehensive and effective training.
Responsibilities :
Facilitate Onboarding Classes:
Conduct interactive and informative onboarding sessions for new hires.
Coach new hires, offering constructive feedback for continuous improvement.
Provide guidance and resources to ensure optimal performance of new team members and a positive onboarding experience.
Ensure a smooth transition for new employees into their respective roles.
Content Creation:
Develop and update training materials, presentations, and resources.
Design engaging and effective training content to meet the learning objectives.
Stay up to date with industry trends and best practices to enhance training programs.
Communication Management:
Establish and maintain effective communication channels with new hires.
Address queries, concerns, and feedback promptly to enhance employee engagement.
Collaborate with cross-functional teams to streamline communication processes.
Collaboration:
Work closely with the Training Manager to align training programs with organizational goals.
Collaborate with the QA team to stay informed about emerging trends and ensure alignment within the team
Participate in team meetings and contribute to continuous improvement initiatives.
Qualifications:
1-2 years of experience in training facilitation or a related role.
Proficiency in content creation tools such as Canva and Microsoft Office Suite (PowerPoint, Word, Excel) or Google Suite (Docs, Slides, Sheets).
Demonstrated ability to create visually appealing and effective training materials, including 1-pagers, presentations, and SOPs.
Experience with WorkRamp or similar Learning Management Systems (LMS).
Experience in updating and maintaining a knowledge base.
Experience in applying gamification techniques for onboarding training using tools like Kahoot!
Ability to quickly learn and adapt to changing processes.
Strong communication and interpersonal skills.
Excellent organizational and time-management abilities.
Ability to coach new hires, conduct shadow sessions, and contribute to the performance management of new team members
Preferred Qualifications:
Understanding of instructional design principles and adult learning methodologies.
Proficiency in Salesforce or similar CRM platforms.
Knowledge of utilizing Zoom or Teams breakout sessions to enhance engagement and participation during training.
Experience using project management tools like Asana or Jira, and collaborative design tools like FigJam.
Experience in a fast-paced customer support or call center environment.
Cash Compensation:
The base salary range for this role is $52,380 annually. The final offer amount is based on experience and may vary from the amount shown.
If you are a highly motivated and experienced Training Coordinator with a passion for creating impactful learning experiences and fostering effective communication, we encourage you to apply. Join us in our commitment to delivering exceptional training support and driving continuous improvement in our onboarding processes and employee development. Your dedication to excellence will contribute to the success of our training and development initiatives.
Hotel Engine Total Rewards Philosophy | We recognize that there is more to work than day-to-day responsibilities. Hotel Engine has been recognized on Built-in Colorado’s Best Places to Work list 3 years in a row (2020-2022) for our positive culture and robust growth opportunities.
As a company, we’re also dedicated to giving back to our greater community, and have comprehensive corporate social responsibility programs supporting community, social justice and environmental causes. In addition to a collaborative, high-performing team environment, we’re pleased to offer benefits including:
Competitive base salaries
Annual performance bonuses
Stock options for all associates + performance-based stock options
Insurance benefits including medical coverage (with a plan available at no cost to employees) + 100% paid dental and vision insurance
401(k) plan with a match program
Unlimited PTO + 2 paid days each year to volunteer with your favorite non-profit
Paid parental leave and family medical leave
Hotel discounts through our exclusive platform
The ability to make a real impact in an incredibly fast-growing organization; you’ll never be just another cog in the wheel.
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