Senior Payroll Analyst

About Dialpad Work Beautifully Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world. Dialpad is looking for an experienced Senior Payroll Analyst to join its Global Payroll Team in a high-growth AI tech company. You will play a critical role, providing employee payroll support globally, and ensuring employees are paid accurately and timely through processing of payroll batches, reconciliations and other payroll tasks as assigned. You are detailed-oriented, and have strong analytical and problem solving skills. You have exceptional communication skills, pride yourself on high customer service to internal employees, and have the ability to jump right into payroll operations with minimal supervision. You will report to the Global Payroll Manager in a remote or hybrid role (location dependent).  Position responsibilities: Process, prepare and reconcile US and Canada payroll, including for variable compensation, off-cycle payroll, terminations and ad-hoc payments as needed.  Directly assist employees and managers in payroll-related education, questions or issues. Support in system integrations between the People and payroll systems to ensure accurate and complete data.  Partner with People Operations, Finance, Treasury and other departments on ongoing process improvements. Monitor Time & Attendance timesheets and processing for non-exempt employees, ensuring accuracy and policy compliance for US and Canada employees.  Work with third-party vendors (e.g. ADP,Unified Global) to create payroll cases and process off-cycle adjustments as necessary. Assist with external audits (e.g. year-end financial audit, 401(k), workers’ compensation) through providing supporting records and documentation. Assist with year-end W2 reconciliation and reporting.  Maintain organized and detailed payroll records, and ensure all payroll data and changes are accurately and completely reflected in the payroll system. Register new State/SUI/Local payroll tax, and enter new tax jurisdictions into payroll systems. Keep informed of federal, state and local compensation laws and regulations to ensure company compliance. Process benefits contributions (e.g. HSA, DSA, FSA, commuter), monitor for changes and reconcile data to ensure benefits statements reconcile to payroll deductions. Resolve payroll issues independently through research, analysis, knowledge of best practices and proposal of reasonable solutions. Assist in international payroll as needed and other payroll related duties as assigned. Qualifications: 8 years direct payroll experience processing US multi-state and Canadian payroll  Solid experience using ADP Workforce Now  Experience with accounting, tax and finance concepts relating to payroll.  Ability to work in a face-paced, dynamic, multi-priority environment while maintaining firm deadlines.  Strong communication and interpersonal skills, including ability to work with internal and external parties while maintaining a high level of customer service.  Proficiency with MS Excel (pivot tables, vlookups), MS Word and Google Sheets. Strong organizational skills with the ability to handle workload fluctuations and multiple requests. Strong analytical and problem solving skills. Knowledge and mindset for automation and process improvements for scalability.  Ability to work independently and as part of a larger team. NetSuite experience preferred.   Experience with stock-payroll transactions preferred. Bamboo or Workday HRIS experience preferred. Dialpad benefits and perks: Equity, balance, and belonging At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity. Culture We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.  Compensation and equity Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success. Benefits, time-off, and wellness An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more! Continuing education Dialpad offers a yearly stipend for continued learning and education expenses. Diversity, Equity, and Inclusion (DEI) at Dialpad At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully , Delight Our Users, and Innovate Continuously to bring our world-class product to life.  Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers. Culture We’ve been named a Top Workplace seven times, and this is in large part due to our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.