Director, Enterprise Customer Success

Job Requisition ID #24WD75176Customer Success @ AutodeskWe are on a multi-year journey to move our technology from digital desktop tools, to a cloud- based subscription model where we change the way the world designs and creates in the physical world. This will require changing the way we develop, sell, and operate our products, and is a prerequisite for helping our customers radically improve the way their products are designed, built, and used.,The combined Enterprise Success team delivers services that help our enterprise customers implement and adopt Autodesk technologies faster and more effectively. By driving adoption within this strategic, named customer segment, Customer Success plays a major role in increasing overall adoption as well as customer loyalty and lifetime value.Position OverviewThe role of Director, Customer Success Management, Nordics and Central Europe reports to the Sr. Director, Enterprise Customer Success - EMEA. With the region representing a significant proportion of the EMEA portfolio, this person will play a big role in ensuring that we meet our consumption, consulting revenue, value realization and customer sentiment goals for the region. Additionally, the Director will serve as the primary liaison between NA Sales, TAM and TSE and own the execution strategies for the region.This is a challenging role that requires exceptional stakeholder management, team building, motivational and analytical skills. The right candidate is truly passionate about customer advocacy and has a proven track record to talk about! Additionally, you will have a focus on creating effective Customer Success Plans and foster an environment of execution. This leader must embrace diversity as a core guiding principal as to how our team will be composed and leveraged.ResponsibilitiesLead a team of Managers/Senior Managers and CSMsAccountable for driving customer adoption and maturity by creating customer outcomesFocus the team to develop, execute and manage Customer Success Plans detailing efforts to achieve higher adoption and satisfaction, aligned to customer business outcomesIncrease lifetime value of Customer through greater advocacy and reference-abilityServe as a customer advocate of the customer's requirements for the regionAlign services from Consulting, Support and third-party Partner ecosystem to drive consumption and create value for customersChampion ideas for evolving the Customer Success practice for use across the global organizationAttract, hire and retain a diverse and elite group of Customer Success Managers- fostering career development, global collaboration, and high-standards of a world class practiceDeveloping the next generation of managerial talentMinimum QualificationsMinimum 10+ years of experience with 5+ leadership experience within customer-facing teamsEstablished track record of accountability and responsibilityEmpathy for customers and passion for delivering customer outcomesStrong leadership skills with proven ability to influence through persuasion, negotiation, and consensus buildingTrack record of hiring and developing diverse and high performing talent- both at the manager and individual contributor levelExcellent communication and presentation skillsDemonstrated desire for continuous learning and improvement Preferred Qualifications Self-starter that thrives in the face of challenge. You are relentless in clearing obstacles with a resourceful and collaborative approach to problem-solving· Attention to details, balanced with the ability to absorb large amounts of information and can distill this down into essentialsEnthusiastic and creative leader with the ability to inspire othersLearn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!Salary transparencySalary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.Diversity & BelongingWe take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belongingAre you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).