Let's tomorrow, together.At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.Sound like the right fit? Your tomorrow looks bright at Ubiquity.Your Role:The Manager of Talent Acquisition, reporting to the Director of Philippines Talent Acquisition, is responsible for overseeing the delivery of recruiting services to attract, evaluate and hire exceptional talent for our center(s). This leader is responsible for managing the end to end recruiting process for agent hiring requirements. The ideal candidate is solutions oriented with a growth mindset and will drive initiatives for creative candidate generation to ensure a diverse high performing pipeline is available to meet the needs of the growing business. This will include evolving sourcing strategy, developing processes for better operational efficiency, and measuring KPIs and reporting to ensure optimal time to fill and quality of hire. This role will also provide leadership for the local talent acquisition team, ensuring a strong recruiting culture focused on candidate experience, diversity, timeliness and quality while meeting the demanding hiring volumes with a specific focus on acquiring high performing talent within a call center environment.The details.Responsibilities and Duties:Lead a team of recruiters responsible for the execution of talent attraction to selection for all agent positions for the identified location(s)Manage and ensures an outstanding end to end candidate experienceOversee efficient and effective sourcing strategies and recruitment processesEvaluate and refine lead generation and selection procedures.Establish an “employer of choice” reputation.Develop and maintain a deep understanding of our business, the market, our competition and emerging trends for acquiring the best talent in our industry.Innovate and experiment with new approaches to candidate sourcing, engagement, recruitment and retention.Defines, monitors, and reports key talent acquisition metrics and measurements.Collaborate with business leaders to continually assess and improve the effectiveness of our talent acquisition programs.Maintain a “continuous improvement” model for optimizing talent acquisition.Develop, mentor and grow a team of high performing professionals by providing continuous feedback and development to the team.Manage location specific talent acquisition budget and associated costs.Calibrate with hiring managers to ensure quality of hire Creates developmental plans and succession planning for the teamPresent regular monthly, quarterly and annual business reportsAnalyze turnover and provide recommendation for adjusted hiring and/or retention effortsQualificationsBachelor’s degree in Human Resources, Business Administration or related field5+ years of related work experience with experience leading a recruiting team handling the full recruitment life cycleExperience leading volume-based recruiting in a call center environment and across multiple locationsExperience leading innovative sourcing strategies for volume-based hiring in a contact centerPossess strong business acumen and experience working with and recommending creative recruitment tools, technologies and platforms to enhance process efficienciesStrong experience in workforce planning, forecasting and developing, while ensuring appropriate resource plans to deliver the recruiting goalsDynamic leadership and employee development skillsElevated interpersonal skills – we are all about our employees and this role requires high focus on a candidate experience that puts people firstExcellent verbal and written communication skills. Ability to present information and respond to questions to a varying levels of internal and external partners. Experience interfacing with clientsPassion for working in and managing a fast-paced, collaborative environment with ability to drive clarity and solutions; demonstrated resourcefulness in setting priorities and recommending investment in people and systemsAdvanced proficiency utilizing Microsoft Suite and various recruiting software required, experience with Workday Recruiting preferredExcellent knowledge on recruiting analytics and in creating reports/dashboards Flexible hours to support the varied hours of a call center and work on-site.What we do.Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation.Come as U are, because U Matter at Ubiquity.We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone can contribute their ideas and feels free to be their most authentic self.
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