Customer Service Representative

Let's tomorrow, together.At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.Sound like the right fit? Your tomorrow looks bright at Ubiquity.Your Role:Job Overview:A Customer Service representative will assist and guide customers through a robust platform that lets the customers distribute prepaid cards, control their use, monitor activity, and streamline expense reconciliations. The Customer Service agent will help but not limited to account balance, transactions, card replacements, fraudulent scenarios, general Card Administrator support, online access support and escalation follow-ups.Responsibilities and duties:    Manage each call with our customer’s satisfaction as your number one priority    Provide support for account balance, transaction, and card replacement.    Assist Card Administrators and Card Holders with special handling    Provide customer service support to Account Administrators and Card holders    Identify customer needs, clarify inquiries, and provide follow up on escalations.    Inform customers by explaining procedures and answering questions.    Provide support with card activations, login assistance, card declines and lost/stolen  card   scenarios    Guide customers through password reset, account management, spend rules, account funding and statements    Support customers with disputes, fraudulent and other processes    Always provide correct information to the customer    Listen carefully to understand the true customer concern    Show empathy and respect with each customer interaction.Qualifications:      2 + years of customer service experience is a plus       Financial services or banking background is preferred      Excellent communication skills, both written and oral at 90% English level       Strong interpersonal skills; professional, courteous, friendly, and empathic       Ability to adapt to continuous updates in procedures with follow-ups       English level C1-C2 is required       Excellent customer service skills.       Able to communicate clearly over the phone       Ability to deliver news with a positive attitude       Schedule flexibilityWhat we do.Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation.Come as U are, because U Matter at Ubiquity.We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone can contribute their ideas and feels free to be their most authentic self.