Manager, Support Sites & Tools Readiness Programs

Summary Posted: Feb 20, 2024 Role Number: 200538353 Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Our organization believes in the power of optimized support tools and infrastructure to drive world-class customer support. We're seeking a seasoned leader who is passionate about delivering results, adept at balancing task execution with identifying process improvement opportunities, formulating strategic plans, and leading teams and stakeholders to deliver impactful outcomes. As the Manager of Support Sites & Tools Readiness Programs, you will lead and enhance the execution and strategic direction for a team focused on two key areas: AppleCare Supplier Network Infrastructure projects and AppleCare Support Tools Readiness programs. This role demands a strategic leader with outstanding management abilities and a demonstrated history of shaping, implementing, and maintaining top-tier business solutions. You should exhibit strong analytical, communication, and problem-solving skills, along with a fervent drive to make an impact within the dynamic environment of Apple. Key Qualifications Key Qualifications At least 5 years of leadership and team management experience Proven experience within project/program management Solid understanding of project management methodologies and tools Exceptional communication and interpersonal abilities Strong analytical and problem-solving skills Ability to prioritize multiple projects/programs simultaneously Description Description Responsibilities Include: Foster a positive environment that promotes personal development through coaching Drive continuous process and system improvements to quality and efficiency Communicate business roadmaps, goals and most importantly, results Build and maintain strong relationships with key partners Promote an innovative attitude that inspires our team to solve big problems Education & Experience Education & Experience Minimum Bachelor's degree preferred, or equivalent Additional Requirements Additional Requirements